Number not being displayed in incident assigned to me email

[Sharique Azim]

Hello,

We are seeing this issue where the number is not being displayed instead we are seeing 

{number} was recently assigned to you.

I am sure the issue is with the notification script "incident_assigned_to_you"

 template.print(sn_i18n.Message.getMessage('global',
        "{html0}{incidentNumber} {html1}{html2}was recently assigned to you.{html3}", {
            "incidentNumber": "${number}",
            "html0": '<div style="font-size: 16px;" ><span style="font-weight: 700; color: #181A1F;">',
            "html1": '</span>',
            "html2": '<span style="font-weight: 400;">',
            "html3": '</span></div>'
        }));

 where probably, the script is not being emulated properly.

Just an FYI, we do not have translation enabled in our instance.

Please suggest how to fix this?

Thanks,

Shariq

[Ankur Bawiskar]

@Sharique Azim 

that is an OOTB email script?

when was it working fine?

did you recently upgrade?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Sharique Azim]

Yes and it was working before we upgraded to yokohama from washington.

[Ankur Bawiskar]

@Sharique Azim 

it's an OOTB email script and since you said it was working fine earlier, did you check what changes were applied?

I shared below and it worked fine for me in my Yokohama instance

Did you check in your instance and see in Preview?

This is how the email script looks

If my response helped please mark it correct and close the thread so that it benefits future readers.

[J Siva]

Hi @Sharique Azim 
I don't think it's OOB script. However, I tried that in my PDI and it's working fine.
Try the below script (OOB) and see how it goes.

    template.print('<div style="font-size: 16px;" ><span style="font-weight: 700; color: #181A1F;">${number} </span>');
    template.print('<span style="font-weight: 400;">was recently assigned to you.</span></div>');

Regards,
Siva