Number not being displayed in incident assigned to me email

[Sharique Azim]

Hello,

We are seeing this issue where the number is not being displayed instead we are seeing 

{number} was recently assigned to you.

I am sure the issue is with the notification script "incident_assigned_to_you"

 template.print(sn_i18n.Message.getMessage('global',
        "{html0}{incidentNumber} {html1}{html2}was recently assigned to you.{html3}", {
            "incidentNumber": "${number}",
            "html0": '<div style="font-size: 16px;" ><span style="font-weight: 700; color: #181A1F;">',
            "html1": '</span>',
            "html2": '<span style="font-weight: 400;">',
            "html3": '</span></div>'
        }));

 where probably, the script is not being emulated properly.

Just an FYI, we do not have translation enabled in our instance.

Please suggest how to fix this?

Thanks,

Shariq

[Sharique Azim]

Hi Siva,

That is a logical workaround, but question is why would it not function properly in the oob scripts itself. Most probably some other configurations on our instance is interfering with the scripts.

[Sharique Azim]

Siva, this is a logical workaround. however, probably the issue is something else where the oob script usability is being affected.

[J Siva]

@Sharique Azim 

Understood. Better raise a support case with ServiceNow. Since this is OOB, they should come up with the resolution.

[Ankur Bawiskar]

@Sharique Azim 

it's working fine for me, I am in Yokohama

Did you check in your instance and see in Preview?

This is how the email script looks

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Sharique Azim]

Yes, im referring to the same script and it is not working for us