On submission of Record Producer, HR case not generated

[Sivakrishna]

I have a Record producer, after submission in the portal, actually it will create a HR case in sn_hr_core_case table but it stops working suddenly. After entering all values for the variables, when I submitted  the record producer in the portal, its not showing the HR case number. I have enclosing the Error screenshot.

Please give me solution.

With Regards

P.Sivakrishna

[Jaspal Singh]

Hi,

Was the HR case submitted for logged in user or some other user? If some other user, is the variable where the Requested person selected with dictionary name opened_for or some other dictionary name?

[Sivakrishna]

Hi, 

HR case submitted for Some other User i.e. "requested_for" but requested by is logged in user. 

Here we have editable field in record producer called Requested_ for. 

This rquested_for value is assigned to opened_for field in HR case table like below

current.opened_for = producer. requested_for;

Before assigning opened_for  = requested_for, the HR case is created, but after assigning the HR case is not created. It is Your ticket number is... (Blank) 

With Regards

Sivakrishna

[Sivakrishna · Accepted solution]

The HR case is not created due to when assigned this case to a assignment group, it is trying to auto assign  case to a assignment group member but it is failed to find the group member in a assignment group because there are no more group members in the instance assignment group, that's why it is not creating the HR case.