Developer

Group By field(custom field) throws "Insufficient access for query_range" for client user

Hi All,I am investigating a reporting issue after a recent ServiceNow upgrade. Scenario:Report is built on cmdb_ci.Report uses Group By = Resource Group (custom field).For some users (including admins), the report works correctly.For one specific use...

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Source field changes specifically on workspace

I want when an request Item is created specially on workspace and Service desk agent clicks on SAVE then Source (contact_type) field should be Email, other wise when uses service portal then Source (contact_type) field should be Portal , tried throug...

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approvals are not waiting for all groups which are collected in the list collector field

The List collector field on the change record needs to gather groups in the new state and subsequently trigger approvals for all those groups in the Access state. I'm utilizing Flow Designer and have implemented the 'Ask for Approval' action to gener...

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Change to the hr_caseCreation script include in Australia

There is a change to one line of code in the hr_caseCreation script include in Australia (for this scenario). This line used to have 'true' as the last parameter passed in but now that is gone. Due to this, the HR service template state value is not...

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Make all fields readonly when state s changed to closed including work notes

I want to make all the fields read only including work notes on hr case form when state is change to closed.

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Agent Mobile screenshots

Good afternoon all I am creating a user manual for On-call scheduling. Part of the manual covers the Agent Mobile. I would like to take screenshots, but it is blocked. Is it blocked from ServiceNow's side? I logged an internal call but the problem co...

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Resolved! UIB error Event mapping target action is undefined

Hi,I have built a custom page and added Calendar component. Also added a custom modal to open the event record when clicked. Using Client state parameter to pass on the parameter from event id to the form controller using event clicket action. It is ...

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Resolved! PDI instance unavailable for 3+ days — "We were unable to assign an instance to you" — India region

Hi community,I've been trying to request a Personal Developer Instance for the past 3 days and keep getting the same error:"We were unable to assign an instance to you. Please retry now."Details:- Account created: July 2026- Region: India- Email used...

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CI Location Field Script

I have a question regarding the location field for some of my company's Configuration Items (CIs) under the `cmdb_ci_list`. I posted about this issue on the ServiceNow Developer Forum [here](https://www.servicenow.com/community/developer-forum/the-lo...

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Script to create reporting settings on user created Flows, Subflows, and Actions

I was annoyed to find that reporting had been disabled on my Flows and Actions after upgrading to Australia. I was told to update each one individually when required, which seems akin to closing the gate after the horse has bolted. So, I've created a...

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MID Server to Instance - hints on how to achieve hybrid encryption of sensitive data

Retrieving sensitive data from a 3rd party system via a MID Server script file (PowerShell) that invokes an API call (Invoke-RestMethod). Want to encrypt it before transmission to the instance and decrypt it there appreciate if anyone can confirm if...

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Set a time field to a NULL value

Hello experts!I have a requirement to set a time field to NULL by default instead of our system default of "12:00:00 AM " (this is our instance's system default format).The business need is to be able to distinguish when the time field is actually me...

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Making a Downloadable Attachment in an Order Guide

Hello. We currently have many similar Catalog Items that use shared Variable Sets. Many of these Catalog Items have files that the user needs to download, fill-out, and re-attach to the Catalog Item. We do this by attaching the required files to b...

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Workday Bulk Hr Cases

Hi Guys,I'm working on the RIF offboarding for our client — they run RIFs as a bulk action (~800 employees in a single event, triggered from Workday). The catch is that before the bulk fires, there's a set of pre-work activities that have to happen a...

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Resolved! buildagent is not working

build agent is not working infact its not responding just

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