Searching Active Directory on portal form

[Enrique Tabalon]

Good day!

Requirement:

Our desktop team wants to design a portal form that instead of selecting the customer from the SN user record, if we could build a feature to search our active directory instead?

They want to ensure that they are getting consistent and accurate information in the generated task that they can use for automation.

We own IntegrationHub with Microsoft Active Directory v2 spoke. 

Advance appreciation to those who will respond. Thank you!

Enrique

[GlideFather · Accepted solution]

Hi @Enrique Tabalon 

you can have LDAP integration with ServiceNow and it will be the prerequisite to have actual data available.

However I remember implementing a REST API sending towards Google Console to get Google Groups so I believe it could be done similarly. Unfortunately I don't remember any technical details, it's been years ago.. but technically - there was a field in ServiceNow service portal and user was inserting an email address and this inserted value was instantly sent towards google and checked for groups where there was any group with such a group email....

If I remember correctly it required some development in google side as well, perhaps it could be achieved by that Spoke, no direct experience with that.