Dear Community,I need to make variables filled in catalog item on the ticket form.In the widget ticket field, how can I make them appear ? One strong problem is that I have a record producer creating an incident AND a variable editor formatter on Inc...
I am trying to implement a scenario. Whenever a microsoft form is submitted, data should be send to my personal email. That email is authenticated to servicenow also so that i can get that email in servicenow and then using inbound email i want it to...
Hi, While closing the problem PTask, need an approval for specific group. once approved then only the problem ptask needs to be completed How to achieve this. please need suggestions Problem Task formOnce i click on complete button, a popup will appe...
I am working in UI Builder and have a Data Visualization (Single Score) component. I have added an event handler “Visualization clicked” and configured it to Navigate to another route (list-item-open-tickets).The navigation itself works fine and the ...
I have a user requesting if I can make the catalog item variables read only based on the RITM stageIf the stage is approved than the catalog item variables become read only. If the RITM stage is waiting for approval than the variables are writeable.I...
Hi, I have this inbound action script below: (function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) { // Prep fields var groupSysID = '123456789...
I have multi choice field called Type of Incident(type_of_incident) with three options injury, near miss, property damagei can select injury, property damage simultaneously, But if near miss selects means it should be like they cant select other two ...
Hello everyone, I want to add the icon to the service portal activity field users icon I basically need to change from avatar to iconI am adding image for reference Basically my requirement is i want to override the avatar with a icon for customer po...
Hi Fellas, I have a requirement that is I want to Add conversion rates using a custom rate table.I followed the following article however on the last step I am unable to find the system property it has mentioned. So, I created a new system property a...
Hello Everyone, I am wondering how can I get to dotwalk the name instead of sys_id. r_user is a reference record, i try to use: r_user_display_value but nothing works. for (var i = 0; i < rows.length; i++) { var r = rows[i]; var userText = ...
How can we display the "Add" button on change request Affected CI related List tab when the form is in "Assess" state?Be default, this is only available when the state is "New". All help is appreciated. Thanks.
Request for Help: Dynamic Dropdowns in ServiceNow Catalog FormsHi General ,We need assistance with creating ServiceNow catalog forms that include dynamic dropdown functionality. Our requirements are:Dropdown values should come from a CSV file .Dropd...
Hi ServiceNow team,I am trying to increase the character limit to 2500 inside smart assessment. I want my Justification field should supports up to 2,500 characters as of now i see there is fixed limit between 10-1000. Given the user is completing a ...
Hi Community,I'm working on a requirement where we need to enforce the "On Hold Reason" field as mandatory when multiple incidents are updated to the "On Hold" state from the list view. and also for single selectionHere’s the specific scenario:When u...
Hi Community,I'm working with Flow Designer and I have a flow triggered by an SC Task. I want to retrieve the closed_at date of that SC Task and use it in a Flow variable called revokeAccess.// i am using this in my background script to get the close...
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