So I'm using a variable set that contains a Requested for variable of that type. i want to know how can I prevent users from checking out a cart with different items with different requested for in the same request
Has anyone had any luck configuring the new CyberArk CCP Integration in Zurich. We have setup the config file and it is making calls to CyberArk, but it can not find the credential using the same Credential ID as it used for the AIM Client. I belie...
Hi, I've configured Dynamic Translations for Email Notifications as per the instructions in the documentation by installing all the required plugins, creating the system properties and creating the settings.I'm able to see the 'Translated Email Conte...
I have requirement to import pdfs to knowledge base to create knowledge articles. But ServiceNow is allowing only word formats as shown in below pictureIs there any advance knowledge management plugin to make pdfs to accept ?
Hi Community, I have a requirement to restrict users to access 'Export' context menu on list view . I want to only allow access to users who are part of 'Export data' group & has 'export_data' role for the following list:-incident,request item, sc ta...
Hi all, I am trying to debug an issue but I am not getting anywhere. In employee Service Portal, whenever a user raises a case, the hyper link is coming if i hover on the case in my Request section in portal. But the thing is it is working only for H...
Hi,gs.sleep(0 function is not working in scoped application? Is there any workaround?
Hi Do we have any OOB ai agent named "Instruction refinement" or any ai agent similar to this?
Report needed: Any ticket that was routed from the service desk to TEAM 1, and they routed back, stating it's a wrong queue, and later the service desk routed back to Team 2, and they resolved it. How to create that report for Incident and Catalog Ta...
Hi Experts, Can we customize - "Unauthorized Change Task" only for specific classes and specific attributes ?In case yes, could you please share the steps of the customization ? Thank you.
Hi Community, I am developing the Employee Center from scratch for our client and strangely, I came across one thing.The catalog items on their own configuration level do have the 'Hide Add to Cart' disabled, and they correctly appear in the Service ...
In Zurich the Integration user doesn't show up in OAuth application user drop-down in the Inbound integrations: OAuth - Client credentials grant. I also cannot check the 'Web Services integration user only' when creating the user as that's hidden, s...
On the FSM Dispatcher Workspace, the Work Order Tasks are not being displayed on the task panel. We impersonated a dispatch group user, selected their associated territory on the Dispatcher Workspace, but the task panel still does not show any Work O...
Integrate SCCM with ServiceNow Integration: Microsoft System Center Configuration Manager (SCCM) with ServiceNow. Purpose: To pull the Configuration Management data from SCCM to ServiceNow. Outcome: With this SCCM Integration, customers can put al...
Hi all, I created a variable on the portal which is a reference type of the cost center table without adding any conditions in the variable attributes section by default it is showing "country name". I wanted to show only two field values in the vari...
