I'm trying to work around with ACLs on the case(sn_customerservice_case) table. However, even after creating the ACL and restricting the auto_close field to be visible only to the sn_customerservice_agent role, when I'm logging in as some other user,...
Hello All, I want to Create Cascading Filter/ Dependent Filter in Performance Analytics. How I can create this? Thanks In Advance. Thanks,Shrikant
I'm trying to display a hierarchy like structure in the case form so that the end user can drill down and navigate to the product and finally choose the product for which the case is being created. This is the hierarchy of product models that I have ...
We have to differentiate the portfolio data for two groups , sp we created security data filters for that and then we also wanted to separate for Projects/Demands so we tried by controlled by reference option giving pm_portfolio table for two differe...
Hi All, How to Trigger surveys based on requirements given in the catalog? Thanks & Regards,
I have set up my email account successfully on my PDI. Tested connection and it is working fine. But when I to send email to PDI for my inbound action, gmail says address not found. I have checked email properties. I cant seem to figure this out.
Hi,In the My Tasks page, the tickets are currently getting sorted with the oldest records appearing first. The requirement is to display the latest (newest) tickets at the top. I checked the Activity Configurations (sn_ex_sp_activity_configuration) a...
I want to restrict the selection of past date on the "due date " field on the p_taskfor that i have create ui policy for the same.. but whenever i try to complete or cancle the p_task it shows the error mentioned in the ui policy ( even when due date...
In mail script csm ootb this is written below the link creation. I would be really helpful if anyone call tell me whats happening in Layman term.Thank you
I created a notification and specified the HR task for the table. I want to include a hyperlink directly to the task in the Message HTML. How do I set up this hyperlink?
I have been asked a question, Hide a specific field from Incident, problem, change, Service Portal, LIST VIEW from all this places in one go? how can we achieve it?
Hi everyone,I can share the reports I’ve created on the portal, but I want to make sure users cannot access the back-end The goal is for users to only view the reports without being able to edit them or directly access the back-end.Thanks and Regards...
If a group has child groups, don’t deactivate it (parent group).If a group has a parent, don’t deactivate it (child group).Only deactivate standalone groups (no members, no parent, no children).
Problem statement: When a member(i.e. user 1) of the approving group starts looking into the request, to prevent duplication of work, is there a way that user 1 can mark it so other member of the group would know that user1 is already looking into t...
Hello Everyone, I am trying to figure out if what role is needed for a normal user to view the outage record. here is what I tried.cmdb_read - not worksnc_readonly - not work I know that a role for outage module is service_viewer but this role also h...
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