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01-25-2024 08:27 AM
I'm using the wonderful app engine studio and flow designer to build out an app for my company. I created an approval field called CRCS approval with type choice and give it the choice type and setup the choices the same as on other approvals but when I use it as the "approval" field on flow designer it's giving me the error "Skipped due to no valid approvers" which I can't figure out. The user that is the approver has the approval user role and is the manager of the user in question. So I figure it has to do with the way I configured the field.
Next test was to change the field type to string and use choices on the string like it does on the sc_request approval field. That's also not working. Same issue. I can't get it to trigger/create an approval record on the approval table - it only skips. What I can't figure out is how the "reference" fields work on that approval field so I can duplicate the functionality. Is there a field type I should have picked or some quirky thing about custom tables I'm not aware of that's causing this? Please help.
Solved! Go to Solution.
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01-25-2024 08:39 AM
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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01-25-2024 08:39 AM
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-25-2024 08:57 AM - edited 01-25-2024 08:57 AM
neither of those seem to apply. but I'll ask - am I required to use flow stages in a custom app?
This is coming from a record producer catalog item to create the record then the flow triggers when the record is created.
I'm wondering if it has to do with not having a requested for or something like that.
I created a field to hold the "created by" from the sys_created_by because sys one won't let you click it in flow designer to grab the manager. Here's a screenshot of the flow.

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01-25-2024 09:53 AM
Whatever value is in the choice/string or any other type of field it needs to be a sys_id of either a group or user.
So for a choice field the values need to be the sys_id of the user/group and the label can be whatever you like.
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01-25-2024 03:37 PM
I was able to get the app to run an approval but I can't get a trigger to send an email built because it seems like the sysapproval_approval document_id won't like to a custom app.