Hi Experts, In the Zurich ServiceNow instance, I need the Workflow field in the Knowledge Management form to be mandatory.Initially, the field was not mandatory, so I updated it at the dictionary level to make it mandatory.After this change, the fiel...
Hi Everyone!In the Workplace Reservation (WSD) table, some reservation records created via integration are being generated with an incorrect Subject value. Specifically, the Subject is populated as Requested for User's Last name , first nameTo identi...
Requirement:I have a RITM (Request Item) with a MRV (Multi-Row Variable) that contains a field named "link" with type "URL". Instead of displaying the raw URL in the RITM, I want to display it as clickable text that says "Click here" (or similar cust...
I want to ask some general questions regarding extending a pre-existing Script include. As an example, please refer to the hr_PortalUtil Script include. 1) Given that this script include is in the Employee Center Core scope, if I extend it, can I us...
Hi, I have a requirement where if a user gets deactivated from our organization, we need a request submitted to revoke their software license. How can this be achieved? Currently, it's somewhat of a manual process, although it is mostly automated oth...
Investigate and resolve ITSM incidents agentic not working for Custom record producer, When i am testing getting below error(attached the screenshot). The incidents are created from the custom Record Producer. Can anyone suggest is there any modific...
Hello all, I want to migrate around 500 articles from cherwell to servicenow Can someone suggest what is the best approach to migrate. Few articles have attachments we need to include that as well
Hi Team, I am new to service portal/widget. I have one requirement below.Apply Validation Regex for all the profile fields that user can edit. Apply RegX validation for profile page.So could anyone please help to how to add the validation logic in be...
I granted the role "contract_manager" to a user, and she can create and update contracts smoothly.However, she cannot create a new vendor.May I know what is the required role to create new vendor?or how do I find the required role to access a page in...
There's going to be significant BA investment into all existing workflows on the SN platform. What we struggle with is getting appropriate information to BA's without the need for an admin interaction. I can handle giving them read only access to...
Hi,I 'am new here and I 'am trying to create KPI's For HAM and SAM.Although i' am not sure on what are available Out of the Box KPI's. Can anyone help me with any article or share the available OOB KPI's so i don't have to rework with the KPI creatio...
Hi all,I'm seeing a weird issue for few Sla's, where 'Business elapsed time' is greater than 'Actual elapsed time'.Did anyone notice this kind of behavior? how this could happen?This sla has a 24*7 schedule with the caller's time zone. Thanks
Hi everyone,I’m working on a requirement in a scoped application and need some guidance.Scenario:I have a custom Request table where users create a record and attach an Excel file.Upon saving the record, a Data Source is triggered, which loads the Ex...
How can we set value in a single line text variable which is present in the multi row variable set, based on one of the reference variable [which is present in the record producer]. Name of the reference variable which is present in the record produc...
I am building a new catalog item. I have a reference field pulling from pm_project. I would like to display the Project Number in the field instead of the Project Description when the user selects it from the list. I would like the Project number t...
