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Forum Posts

Resolved! Disable

How to disable Open Performance Analyzer(clock icon) in Service portal.Bottom of the page it is appearing and in all catalogs it is appearing want to disable.

radhamanchi by Tera Contributor
  • 311 Views
  • 3 replies
  • 2 helpfuls

Skill Based Routing for Walk-up

Hi Team, I am new to Walkup module and looking for support in implementing skill based routing for it. (based on location/language). I already configured below object but still its not working:1. Skill, Skill Determination Rule, and enabling Business...

Filter a list collector based on others variables on PORTAL

Hi, We got a catalog item with 3 fields. City(reference), floor(select box) and printer(list cllector).Floor display when City A is chosenFloor got 3 values (2, 3 or 4)printer field got a default query that return 3 printers How it works : City A + 2...

Nico12 by Mega Sage
  • 55 Views
  • 1 replies
  • 0 helpfuls

Changing Approver on Existing Approval

Trying to find out the correct procedure to change the user/approver on an existing Approval Request. In the below,example, Erica is the current approver. But she is not correct, a diffferent user needs to be choosen.  Also (as some searches said cha...

apprvval_list.png approval_request.png edit_approver.png edit2.png
kshaw by Giga Guru
  • 10705 Views
  • 15 replies
  • 6 helpfuls

Resolved! Popup using catalog client script with user interaction

Hi,I need to create an onLoad catalog client script on my catalog item that will pop up a message:"do you want to continue?"and under will be two buttons:"Yes" and "No"If the user will click on 'Yes' the pop up will be closed and he will stay at the ...

agrod by Giga Contributor
  • 284 Views
  • 6 replies
  • 1 helpfuls

Hide Annotations based on UI policy

Hi Community, Good Day, I am stuck in a requirement, the requirement to hide Annotation using UI policy when state is in progress then annotation should not visible. I am using this solution.    Thanks 

image_2025-12-01_163834954.png image.png DevYadav_1-1764589188052.png DevYadav_2-1764589320414.png
DevYadav by Tera Contributor
  • 140 Views
  • 6 replies
  • 0 helpfuls

Show all RITM's variable for a Request using a UI Action

Hi everyone,I need help with a requirement related to Service Catalog Requested Items (RITMs).https://www.servicenow.com/community/developer-forum/show-all-ritms-for-a-request-using-a-ui-action/m-p/3257265/thread-id/1200612/page/2 I am working on new...

DevYadav by Tera Contributor
  • 659 Views
  • 5 replies
  • 0 helpfuls