Trying to automatically create a Catalog Task when a RITM is created

[prudhvig]

Hi,

I have developed a catalog item which when filled and submitted would create a Request and RITM under it. Along with this, I want a Catalog Task to be automatically created with a description "Default Task".

I am quite new to Servicenow and unable to find a way to solve this. Please help.

Thanks in advance.

[Ashutosh Munot1 · Accepted solution]

Oh My Mistake.

Try this:

1. var gr = new GlideRecord('sc_task');
2. gr.initialize();
3. gr.request_item = current.sys_id;
4. gr.short_description = "Sample Description";
5. gr.description = "Sample Description"
6. gr.insert();

[prudhvig]

HI Ashutosh,

I did this and it is creating 4 Catalog Tasks. Why is it creating four catalog tasks? Please let me know.

[Ashutosh Munot1]

Try using After Insert Business rule. Remove update checkbox.

Thank you,

Ashutosh

[prudhvig]

Perfect. It is working. Thank you.

[Ashutosh Munot1]

Great Happy to help you.

Thank you,
Ashutosh