UI Action creating problem task from problem

[Community Alums]

Hi,

I am creating a problem task from a problem table using UI Action. I tried it, but it is not working. Kindly help.

var gr = new GlideRecord('problem_task');
gr.initialize();
gr.short_description = current.short_description;
gr.assigned_to = current.assigned_to;
gr.insert();
action.setRedirectURL(current);

Regards

Suman P.

[Bhavya11 · Accepted solution]

Hi @Community Alums ,

Please update the script below

var gr = new GlideRecord('problem_task');
gr.initialize();
gr.short_description = current.short_description;
gr.assigned_to = current.assigned_to;
gr.problem=current.sys_id;// link problem to problem task
gr.insert();
action.setRedirectURL(current);

Please mark helpful & correct answer if it's really worthy for you.

Thanks,

BK

[ShuklaAnkit]

@Community Alums  As mentioned above by @Bhavya11  You also need to assign the Problem task with the parent record which would be the Problem on which you initiate the UI action.

Please mark helpful & correct answer if it's really worthy for you.

Thanks,

Ankit Shukla

[Ehab Pilloor]

Hi @Community Alums,

Problem task is being created but without linking to the problem record. If you want to link problem to problem task record, use 

gr.problem = current.sys_id;

If you found my response helpful, please mark it as Solution and Helpful.

Thanks and Regards,

Ehab