UI Actions

[Shwetha Shenoy]

How to create a new UI Action named Cancel Incidents which works as a List banner button to cancel multiple selected incidents?

[Harish KM]

check the link below

https://www.servicenow.com/community/itsm-articles/cancel-incident-s-from-list-view-with-mandatory-c...

[Peter Bodelier]

Hi @Shwetha Shenoy,

Create a UI action with List Choice checked.

Use the following script (and adjust per your use case):

 // Get the current incident state.
  var state = current.getValue('state');

  // Check if the incident is in a cancelable state.
  if (state === '1' || state === '2') {
    // Set the incident state to canceled.
    current.setValue('state', '3');

    // Add a comment to the incident record indicating that it was canceled.
    current.addComment('Incident canceled at ' + gs.nowDateTime());

    // Update the incident record.
    current.update();
}

[Shwetha Shenoy]

Hi @Peter Bodelier 

This works only for a single incident ticket in a list view but not for multiple incidents.

[Peter Bodelier]

Hi @Shwetha Shenoy,

No, this works for multiple (when using the checkboxes).
Indeed it does not work based on your current query for example.