Unable to remove group tags from records

[Manikandan Subr]

Hi, I am a part of the "A" for example. My group owner created a tag "X" and made it visible to group "A". My group owner is the owner of the tag. 

I can add the tag to a record, but i am not able to remove the tag from the record. Only the group owner is able to remove the tag from the record. 

Why is it so? and how can i ensure to remove the tags from these records by me or any from my group?

[Ankur Bawiskar]

Hi,

check delete ACL on label table

OOB below 2 ACLs for delete exists on Tags [label] table

you can delete tags if one of the below condition is satisfied

2) if you are having tag_admin role

1) if you are the owner

ACL: https://instanceName.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=91097a8397103000e2af770ddd297590

ACL: https://instanceName.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=726ab5f7eb003100e05ae4e05206fe07

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Anurag Tripathi]

Hi,

I think you need to have tags_admin role to delete a tag not created by you.

-Anurag

[Mohammad Danis1]

Hi Mani,

As suggested above you can check if you are authorized to delete the record by referring to ACL, also check if you have the tag_admin role.

https://docs.servicenow.com/bundle/orlando-platform-user-interface/page/use/common-ui-elements/conce...

https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/use/common_ui_elements/task/t_Rem...

Regards,

Mohammad Danish

[Ankur Bawiskar]

Is this answered?

if my answer helped you, kindly mark it as ✅ Correct & 👍Helpful so that it does not appear in unanswered list & close the thread.

Regards
Ankur