${URI REF} not working

MStritt · ‎03-02-2021

On our Problem table, we have a notification sent out to the 'Assigned To' user on the Problem. In part of the email (message HTML), we are using ${URI REF}. When clicked, it's taking the agent to their SN Homepage/dashboard instead of taking them directly to the Problem record.

Click here to view Problem: ${URI REF}

MStritt · ‎03-02-2021

I'm curious, instead of using the ${URI_REF} variable, is there a way to configure a different URL/variable? Someone on another thread mentioned replacing "${URI_REF}" with "<a href="sp?sys_id=${incident.sys_id}&view=sp&id=form&table=incident">${number}</a>" In my case, I would use Problem instead of incident. When I tried this, it didn't work.

View solution in original post

MStritt · ‎03-02-2021

Mike,

Here's the link:

https://our instance.service-now.com/?uri=problem.do%3Fsys_id=6f5511bfdb83dc1080b23452399619b5%26sysparm_stack=problem_list.do%3Fsysparm_query=active=true

User667175 · ‎03-02-2021

In that case, would there be anything that would cause the page to hang or redirect onto the home page, as the URL is correct.

Unfortunately this is getting monumentally more difficult to diagnose!

MStritt · ‎03-02-2021

Not sure. I'll have to dig a little deeper internally. Maybe have ServiceNow take a look. Thanks for taking the time on this.

User667175 · ‎03-02-2021

No problem, if you find out what the issue was can you update this ticket? I'm interested!

Thanks,

Mike

Community Alums · ‎03-02-2021

nav_to.do is missing from your link

type in following link in separate tab. it should take you to your Problem record

https://yourinstance.service-now.com/nav_to.do?uri=problem.do%3Fsys_id=6f5511bfdb83dc1080b23452399619b5%26sysparm_stack=problem_list.do%3Fsysparm_query=active=true