** Already tried this doc "https://docs.servicenow.com/en-US/bundle/utah-it-service-management/page/product/service-operations-workspace/concept/msteams-sow.html#:~:text=Collaboration%20using%20Microsoft%20Teams%20is,records%20in%20Service%20Operatio...
Hi All,I am working on configuring the Service Graph Connector for Cisco Meraki in ServiceNow and need some guidance regarding duplicate records being created in the Meraki Devices table after scheduled job execution.Import Set: Configuration Setup ...
I'm trying to automate the change request creation till closure of change request.I created a change request using REST API in PowerShell, now I'm trying to update the status from new to assess. when using update record in flow designer, I can update...
I Have agent based discovery for Servers, here i am able discover CI with live update. Recently Servicenow Give Updates on ACC-VC new Version where Agent can Discover certificate as well.After upgradation I followed this recommended steps Link Discov...
Hi All,I have two different set of audience for service operation workspace if audience abc logged in to the instance he should see only new interaction tab and if xyz audience logs in then they should see only new change and new incident not new int...
Hi All,I have variable in my catalog item which is single line text and it input value contains url and in email notification I want to use that input as hyperlink for the word URL.Sample:Thank you!!
I want to share something that took me way more time than expected to figure out — accessing Multi Row Variable Set (MRVS) data on Catalog Tasks (SCTASK). One key confusion point was this: it’s not like normal variables, where simply setting the vari...
I have encountered the following scenario which breaks the change process leaving it stuck in assess/auth: Approval rule: one approver from each group or any reject - created by 'ask for approval' flow actionlets say we have 2 group approvals pending...
1. What is Article Versioning?Article versioning in ServiceNow Knowledge Management is the process of maintaining multiple versions of a knowledge article as it is updated over time. Instead of directly modifying a published article, ServiceNow creat...
Label All Outbound Email Notifications with the wording 'Private and Confidential' Dear ServiceNow Community Colleagues, I have a customer requirement, whereby the company wants all Outbound Email Notifications sent from ServiceNow, be labelled with ...
Hello, I am having an issue with JAWS commentary on grayed out navigation arrows in Portal. The arrows that need commentary changed are shown belowThis is a description of the issue:I was wondering if and how this commentary could be changed, as I gu...
Hi All,I am working on a POC and need some guidance.Is it possible to detect specific keywords in the email body and automatically set the Category and Subcategory of an Incident through an inbound email action? What would be the best approach to ach...
{ "Action Status": { "code": 1, "message": "Error encountered while creating Attachment. Record for file Changes on letters ALL.xlsx is not of required class." } }I'm getting attachments in href or in url and i'm using SAVE AS...
Hi Team,I have a requirement to build a single report that combines data from Investment, Cost Plan, and Monetary Benefit tables.For one top-level Investment:The Cost Plan table contains 15 records (FY27–FY31 across Capex, Opex, and IRTB — 3 types × ...
Hi Team, This is regarding the Change Request bulk upload.Requirement regarding the change bulk upload, including the expected format, mandatory fields, validations, and any prerequisites. We need to create one front end form (Catalog item or Record ...
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