Not able to get the Dot Walking Option
Hello All,I am getting an issue that I am not able to get the dot walking option in Preview record list in dashboard. Can anyone help me in this ? I was able to edit somedays before ... Regards,Tuhin
Forum Posts
Issue with Notification Delivery Using Specific From Email Address
HiI’m currently working on a requirement where a specific notification needs to be sent from a designated email address (for example, no-reply@servicenow.com).To test this, I configured the email address in the From field and triggered the notificati...
PDI stuck on “Refreshing Instance...” with maintenance banner
My PDI dev406128 shows the banner “Your PDI is temporarily unavailable due to infrastructure maintenance” and the status has been “Refreshing Instance...” since [date/time]. The Refresh and Manage my instance buttons are disabled. Release: Australia....
Auto refresh of Change conflicts
Hi, Is there a way to automatically refresh the change conflict like to auto run every Thursday instead of manually refreshing it? Thank you
Recommended Approach for Email Classification Using Multiple Inbound Email Trigger Flows
Hello Community,I would like to get feedback on the architecture of an inbound email processing solution.## BackgroundWe receive various types of emails that must be processed differently based on conditions such as sender, subject, and email content...
How to submit a catalog item using ATF
Hi Team, Can Anyone please provide total steps to complete ATF for Catalog Item? Till now I have used below, but I am unable to find the record. Is my Test Steps correct?
How to add a business calendar entry as an option in the filters on the platform?
Hi, I would like to add new filters when, for example, filtering on the Created date where created date in on a calendar. Similar to "This year" I read about Business calendar filtering options and I created a new business calendar PP (For Phil Proje...
On CSM FSM Work Space getting extra option as "New Case" on the + Icon
Hello Experts, In the CSM/FSM Workspace, when I click the “+” icon, I see three options. However, when I checked the chrome_tab configuration, only two options are configured. The additional option displayed is “New Case.” When I select “New Case,” a...
SAM Pro : License Reconciliation not happing
Hi all,Learning SAM PRO step by step. So I created custom Publisher, Product, Product Defination(Custom Part Number), DMAP and Software model. and Software Entitlement. I loaded Software installations through datasource, successfully created install...
PDI down for Last 5 days
Post Date: 26 oct 2026Hello everone, My PDI is down from the last 5 day. It says "Your PDI is temporarily unavailable due to infrastructure maintenance. It will be back online soon.". Does anyone have face the same issue recently and know when will ...
Resolved! How often are PDI login records updated?
I logged in today (directly from the PDI URL, not via the developer portal) but I see that's not reflected in the records yet: I know PDI management is such a mess right now, but does anyone have a definitive answer to how often these records ar...
declarative actions make visible on SOW workspace
Hi all , I am trying to make a declarative action available on sow workspace for some RITMS , sc_req_items with item is 'cat item' and when state is 'work in progress' , when clicked on the action , user should be able to make the state change to awa...
Server-Side JavaScript Sandbox - Dispositioning OOTB incompatible Guarded Scripts
Hello Community, We're reviewing incompatible Guarded Script findings associated with ServiceNow's Server-Side JavaScript Sandbox Replacement and have found that occurrence volume can be somewhat misleading. In our environment, thousands of occurrenc...
Flow Designer Subflow - Multiple User Approvals from Variable
Hi Team,I am working on a ServiceNow Flow Designer requirement and would appreciate guidance on the best approach.RequirementI have a hidden catalog variable named approval_managers (Single Line Text).This variable stores multiple user sys_ids based ...
Inbound Basic Auth deprecation: standardizing ServiceNow authentication patterns in an enterprise
Hello Community, We're beginning early planning for ServiceNow's announced deprecation of Basic Authentication for inbound integrations and are reviewing the target authentication architecture for a mixed portfolio of existing integrations. Our curre...
