We are experiencing an issue on a specific table form where all reference fields display a greyed-out magnifying glass (lookup) icon. Users are unable to click the lookup icon to search and select reference records.
Through Now Assist chat, when I type "show me incidents assigned to me," the system shows the same.How to achive this solution? Can anyone share the steps? Currently, I am getting the following response. PFA
Hey All, We are building a new portal and performing workday to servicenow integration. For this we want to conduct workshop and gather the requirements. Hence could you please suggest requirement gathering questions. 1. Questions should be base...
Hello Team,I have a requirement involving a Multi-Row Variable Set (MRVS) in a Service Catalog item.For example, I have an MRVS named 'Transport'. Inside the MRVS, there is a Multiple-Choice variable named 'car_names' with around 10 choices:1. Toyota...
Hi Community,I'm looking for the best practice to implement PDF export from a Workspace record form, including related list data, without attaching the generated PDF to the record.RequirementFrom a Workspace form, users should be able to:Export the c...
Hi everyone, I have a requirement for a client where we have two separate portals:Student PortalStaff Portal Both portals use the same Knowledge articles, and all Knowledge articles should remain available/searchable for both audiences. We do not wan...
Hello All, I had mid server setup on my local machine. Recently, after my laptop was upgraded I had to re-install everything.I have followed all steps including creating mid server user with mid_server role but still getting following error i...
Hi everyone,I'm currently implementing the Microsoft Teams integration in ServiceNow and have successfully completed the agent-to-user Teams chat functionality. Agents can start a Teams chat directly from an Incident or Requested Item, and that porti...
I'm trying to understand how a Sold Product record is created in ServiceNow Order Management.I created a customer order and completed the required steps until the Order Line Item reached the Acknowledged state. However, the decomposition flow did not...
I have encountered this problem on an Australia Patch 2 -hotfix 3a instance. The problem is with sharing reports. The search bar is not providing any results even tough it should match on multiple records:The search is stuck in the infinite "Searchin...
What is the best practice for configuring the Application Navigator (All Menu) for users?We have come across varying answers from restricting by role to disabling or even deleting applications and modules. We would like some clarification about what ...
Hi everyone, I'm trying to create a scheduled trigger for a flow that should run every 2 months on the 1st day of the month.The scheduling details themselves look correct and show:"Occurs day 1 of every 2 months effective Oct 01, 2026 at 18:00:00"How...
As shown in the image, I am unable to add and remove group members from both the group whose name starts with "RM" and whose name does not start with "RM". I want that a user with 'skill_admin' role should be able to add and remove group members from...
what is the difference between sn_grc.business_user lite and sn_grc.business_user role, which one is full operator?
Hi,I have no prior working experience on Now assist,NASK, agentic AII have worked on ITSM and CSM so far. Could someone give me proper sources of learning NASK, Agentic AI?I have tried looking in the now learning portal but it is a bit confusing. Cou...
