PDI is present but won't start.
Dear developersThe following message appears, and PDI fails to start.I'm at a loss....”We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes”
Forum Posts
Make knowledge article in Pending Retirement state
Hi all,Currently the knowledge articles are visible in published state. But I want it to make it visible in pending retirement state also. I have one working solution which is to to change the stage in knowledge retire workflow from Pending retiremen...
Resolved! Changing colour for Change Models
Hi I am trying to change the colour for new Change Models I have added, but the colour will not update it just remains pink. I tried copying in a code from an internet list which didn't work so I just copied the code over from the "Normal" change mod...
ASSIGNMENT PDI
HELLOI HAD AN INSTANCE IN THE AUSTRALIA VERSION FOR A WEEK, AND IT KEPT SHOWING AS OFFLINE FOR 13 DAYS. I RELEASED IT AND REQUESTED A NEW INSTANCE IN ZURICH, BUT IT'S BEEN 4 DAYS AND I HAVEN'T BEEN ASSIGNED ONE YET.HOW LONG DOES IT TAKE TO BE ASSIGNE...
Resolved! Knowledge article should retire after the approval.
Hi Currently, In Knowledge articles whenever the user clicks on Retire, the article is going to pending retirement But my requirement is I don't want the article to go to pending retirement unless the Ownership members approve.
how to restrict incident creation from calendar invites for DL
As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any
Inbound action creating cases from the past
I have been troubleshooting an issue with one of our email accounts, and would like to reach out for any insights you may have. After authorizing this mailbox on June 9th, no cases were created at that time. However, on June 11th morning the system b...
Resolved! Business duration left on Incident form
Hi all, I have created a new field named as business time left and Wrote a business rule on incident table to query the related task sla record and copy the same value and gets pasted there. now the field is not populated. I am pasting my script belo...
Slushbucket interface for List Collector fields in Portal and Workspace
For years I think every client I’ve ever worked with has asked for a way to easily select multiple records with a filter in a portal catalog item the same way you can in the platform with a list collector field. In the platform you get a slushbucket...
Passing Analytics Page URL Parameter to a Custom Dashboard Embedded via Dashboard Viewport in Proje
Hi Community,I'm working in Platform Analytics and have a requirement where I'm embedding a custom dashboard inside Project Workspace using the Dashboard Viewport component.RequirementThe custom dashboard has a required dashboard parameter (for examp...
Vertical lane in triaging dashboard
Hi Team, Is there any way to remove HR service from vertical lane in triaging dashboard? And add new options?
Record Producer variable (look up) shows only sysid at the back end.
When I submit a case from Record producer which contains Department field(lookup field) in that. I have a variable section at the backend in the case form which shows all the fields including department field. But it only shows sysid at the backend. ...
How to override the label of a dot-walked field in Workspace Form Header ?
I am working on a Custom Workspace in UI Builder and I'm trying to customize the Problem (problem) record header.Requirement: I need to display a field from the parent Incident table in the workspace form header.What I have done so far:I navigated to...
Inconsistency in Knowledge Article Workflow Field After Upgrade
I’ve noticed an inconsistency in the Knowledge Article workflow field after recent upgrade. When opening a new article form, the workflow sometimes shows as “Pending – Not Yet Started” instead of the expected “Draft.” Has anyone else experienced this...
unable to add incident
Hello, On change form via related list i add incident>parent and when i edit add left to right incident and save but after is not visible what i can do.
