Hello - This might be an old question, but trying to get some answers or is there any workarounds for this. I am trying to keep the common library of functions in one place, and want to use inside my custom UI step config definitions, instead maintai...
Hello All I was asked to create a flow for catalogue item so that the approval requests/email will be sent to a shared mailbox, so members of this mailbox will be able to approve or reject the requests. these members they don`t have an assignment gr...
Hi All!!For playbook there's a lane under which I have a few activates/tasks. For a few tasks I want the to set the assignment group to something else. My approach is to go directly to the specific activity definition and set the assignment group the...
Hi,When the contact is creating a case using record producer he is starting from this page id:?id=sc_cat_item&sys_id=79362b5cfb03b61032b7f4865eefdcc4after clicking submit he is being redirected to:?id=ticket&is_new_order=true&table=sn_customerservice...
i want to put the restriction if the User belongs to any non-HR groups should not be able to access ESC portal in Servicenow. The user should be redirected to the servicenow homepage when he/she tries to access the ESC portal.
Hi I am working Change Models & using flow designer. When approval is rejected, the state should automatically transition to New. I have tried creating a new Model State Transition with a transition condition that approval is rejected but this doesn...
I want to know how to trigger email whenever i add attachment to incident ticket.Mail should be trigger to "Caller"
Is there any way to hide 'Edit Form' Row action (pencil button) from specific role?
Hi everyone, I’m relatively new to ServiceNow and I don't really have any experience with Now Assist. Following ServiceNow’s best practices, I understand that we should not clone Now Assist data to non-production instances to avoid unnecessary consum...
Hi All,I am attempting to setup a integration using the salesforce spoke that will look for records for a custom object in salesforce. We already have the spoke setup and Cases are coming over into ServiceNow. I have added the custom object name into...
This issue I faced for ServiceNow- Azure integration. Issue Description: You have configured the OAuth 2.0 entity profile with correct value like end point and credential and from Connection when you will click 'Get OAuth Token' , You might get fo...
I have a record producer catalog form linked to change_request table.I have uploaded a file in the "add attachments" of the form (in portal).Even before I click on submit, I can see that a record has been saved in sys_attachment table where: table_na...
Hi All,Kindly help me how to fix this below ACL's'helpdesk1' user is member of 'Help Desk-DF', 'HelpDesk-DF' group members will have only snc_internal role , they should able to see incidents where Help Desk-DF(u_helpdesk_df) field is not empty.READ ...
Hi Team,May i know the difference between Workspace App Shell and Portal App shell. And how we are using those in the instance. I know that Workspace App Shell UI we are using in the workspace but portal how? could anyone clarify on this please! Is t...
