Walk up - Schedule appointment button- Unable to book appointment from service portal- Tokyo upgrade

ServiceNow10sun · ‎12-27-2022

Hi All ,

After the upgrade from Rome to Tokyo in the walk up 'Schedule appointment' button is greyed out in service portal.

i Have also repaired the appointment booking plugin but still it didnt work.

jaheerhattiwale · ‎12-28-2022

@ServiceNow10sun You can check if during upgrade any of the widget is skipped. OR else you can create a HI request to get help from ServiceNow.

And I see one more issue that is you have upgraded from Rome to Tokyo skipping San-diego.

So getting help from ServiceNow will be the best option.

Please mark as correct / helpful based on impact.

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ServiceNow Community Rising Star, Class of 2023

View solution in original post

RaghavSh · ‎12-28-2022

If the issue is arriving out of upgrade HI would be best as suggested by @jaheerhattiwale

Raghav
MVP 2023

Swapna Abburi · ‎01-12-2023

Hi @ServiceNow10sun

I faced the same issue with Walkup experience appointment button post upgrade to Tokyo. I fixed it by reverting the widget and its related angular directives to Tokyo version.

RaghavSh · ‎01-12-2023

@Swapna Abburi @ServiceNow10sun If there are any appointments for the logged in user in "wu_appointment" table, cancel that appointment and then check.

Raghav
MVP 2023

Swapna Abburi · ‎01-12-2023

@ServiceNow10sun

Widget name: Online check-in experience