What is the simplest way to automatically add a specific user to the watchlist for specific company?

[JR42]

Hello.  I have a requirement to add a specific user to the watchlist on every new Incident created for a specific company.

I am looking for a simple solution that will automatically add the user to the watchlist, but not replace any existing users.

Thank you!

[Andrew_TND · Accepted solution]

Hi, you could create a no code business rule.

Insert = True

When to run
So if company = <company>

Action
Set Field values - Watch list = <User>

Please mark as helpful or if its resolved the issue correct!

[cwillard]

Hi! I tried to do this by looking at a field on the HR Profile. Whenever I click save, it cancels out my selection. Any idea why?