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Digital Product release and Agile Development 2.0 connection

jomacleod
Tera Contributor

Is there a workflow sample that is available for the Agile development 2.0 tool connections. I cannot seem to find one. I have started to walk through the connector but there seems to be an issue and not sure what I am missing. It appears to have made the connection but when I do resume setup for next steps it States it is still connecting and in progress and Discovery is also in progress. 

 

Is there a specific configuration that needs to be done in the Agile 2.0 area. I also assume there may be a permissions connection but don't see that ability. 

1 ACCEPTED SOLUTION

Hi @jomacleod 

 

I think in this case, you need to log a Now Support case as in my PDI it is fine  in your case it is not working.

 

@Sai Teja1  any support here?

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

10 REPLIES 10

Hi @jomacleod 

 

I think in this case, you need to log a Now Support case as in my PDI it is fine  in your case it is not working.

 

@Sai Teja1  any support here?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @jomacleod 

You can accept this answer as well, as it is starting point for the integration.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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rohitroy
ServiceNow Employee
ServiceNow Employee

@jomacleod As per the problem description I could understand you are facing issue while Onboarding the Agile 2.0 Tool within Digital Product Release. If my assumption is correct wanted to check,  Did you try connecting to the Agile 2.0 tool via the tools sections? 

RohitRoy_0-1752122302929.png

 

If you have already tried out this step, please share more details on the issue so that we can help you better.

 

Hello @rohitroy  Yes that is what I was doing and got the connection using that Icon. When I look at the Tools page it shows this. 

jomacleod_0-1752672285570.png

 

However, when I look at the underlying connection info by opening "Resume tool Setup." I see the below. 

jomacleod_1-1752672420310.png

 

I am setting up a POC skeleton release and have been able to work around by creating a Scrum release, but I haven't been able to add individual stories. Not sure if that is due to this issue. 

 

Jyo2
Tera Contributor

This should work with Agile 2.0.

It could be a missing plugin file on either DPR or Agile 2.0.
You could try repairing the plugin