G'day, Have checked a few of the articles on DPM data mapping and haven't yet found where it documents what field on a knowledge article allows that article to be associated with the offering and then displayed in DPM workspace. From trying a few thi...
Hi Currently there are two possibilities to switch on the Latest Score settings for KPI Groups. 1. All -> DPM Admin Center -> Settings -> KPI group properties 2. All -> DPM -> Administration -> KPI group properties We see, that if the second options ...
Hello all,just a simple and basic question about PPM (Portfolio Manager) module. Is it belonging to some "general units" such as ITSM, Service management etc ? Or is it standalone, that is a single module, within ServiceNow?Thanks a lotAdriana
I have created the service commitment and attached it to the service offering. Added an SLA. Created all the relationships. However, I cant figure out why the 100% availability is showing No data available. Can anyone explain?
Hello, I have a business application portfolio under enterprise portfolio. I have logged incidents and changes against the business app CI. I have waited 24hrs+ for the changes and incidents to appear in DPM workspace. However, the score cards are st...
Hello All, 1. Currently we have 1 Service Portfolio available in DPM and we need to default it to the same instead of user selecting it. Just want to check if there is any option to do that?2. Also we need to remove the Needs Attention panel from Ent...
Hello, I am creating this post to ask a question on the little item boxes that can be added to the Digital Portfolio Management home screen to track the status of Business Applications, Services/Offerings, and Application Services. After some testing...
Hey all, I'm looking for help with creating custom indicators and displaying KPI scores as abbreviations in DPM. I successfully modified the indicator using Platform Analytics, and the abbreviation feature works well there. However, in DPM, I can't s...
We recently upgraded the 'Digital Portfolio Management', plugin to 6.1.3Ever since we have done this, the header on DPM workspace (portfolio, taxonomy node, business service, service offering) all show this message: Component is not configuredAdd de...
Hi Everyone,We are currently implementing the DPM workspace and have encountered an issue. Specifically, I am unable to find an option to hide or disable the Overview tab in the Enterprise portfolio without cloning the viewport page. This Overview ta...
Hi, Within Digital Portfolio Management, is there a way of changing the colour of the widgets. Such as within the OOTB Open Incident widget when on the Run tab of a Business Service - can a threshold of some sort be added for example when Incidents ...
Anyone else failing to use Service Builder when installing: Service Builder 3.1.3 and DPM 6.0.8. When opening a service which is operational and attempting to submit we get the error from a validation script: Status can only move forward to retiring ...
I´ve recognized a discrepancy between the Service Builder and backend view when editing the description for a Business Service. Is there a reason why the description for a Business Service in Service Builder will be transfered to the short descriptio...
Hi, Within DPM workspace and accessing a Business Service offering - the KPI's are not picking up any data and are not populating the Widgets Has anyone experienced this? It seems be associated to Availability, however when adding items on the DPM ho...
On various widgets, the scale value isn't trending upwards when the data suggests that it should. For example, in the image below, it is flat lining at 100 hours. If we drill in so we are looking at the hub data, we see there are three points which...
