Employee Center articles
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Articles

Zoom Integration

Introduction Organizations who use Zoom as its primary engagement channel can leverage the integration of ServiceNow Employee Center with Zoom, launched in November 2022, to meet the employees where they are.    In our May 2023 release, we have publi...

SmritiGupta_1-1692042537805.png

My Active Items

Feature Demo     Academy Session     Feature Overview Experience streamlined task management through our latest capability—an integrated, condensed view of all active tasks on your homepage. Preconfigured to encompass diverse task types like approv...

Screenshot 2023-08-15 at 12.26.03 AM.png

Virtual Agent

Introduction   The Virtual Agent conversational interface captures an automated messaging session between the virtual agent and user. Users can see a list of all the topics that the bot can help with, enter a request, request a transfer to a live age...

Content Governance

Introduction   Content Governance provides content managers and admins an efficient way to fulfill and manage content requests. Content managers and admins can view these requests, assign it to a content creator, review the content, approve or make s...

AI Search

Introduction AI Search is our cognitive search engine that provides AI-driven, consumer-grade search experience for Portal, Now Mobile, and Virtual Agent. AI Search enables organizations to deliver natural search experiences and provide better self-s...

SmritiGupta_0-1749833002984.png

June 21, 2023:EC Academy: Integrations with Conversational interfaces (with a focus on MS Teams) Q&A

June 21st 2023:Employee Center Academy : Integrations with Conversational interfaces (with a focus on MS Teams) Q&A    1. What version of employee center or extra license costs is required on ServiceNow end? A. No extra license required. You will nee...

Including Users in your Taxonomy Development Process

When you deploy Employee Center you can choose to start with the out of the box taxonomy for your topics (part of the demo data) but this may not accurately reflect the breadth of your organization. While ServiceNow conducted user research to develop...

Card Sort.png Tree Test.png
AJ Siegel by ServiceNow Employee
  • 6386 Views
  • 6 comments
  • 11 helpfuls

FAQs on Employee Center (EC) vs EC Pro Features

 1. What features are available with Employee Center vs Employee Center Pro?   Feature Employee Center Employee Center Pro Service Catalog Provides the ability for employees to request items/services Y Y Knowledge Management Provides the abili...

Pooja Gupta1 by ServiceNow Employee
  • 41076 Views
  • 3 comments
  • 22 helpfuls

Campaign Bundle New Trigger Type " Recurring"

With the new Enhancements , we have new Trigger type called " Recurring " has been added. What does it means ? The Recurring events like Birthdays, Annivarsaries, etc. can now be scheduled as a communication campaign by the content authors on employ...

SandeepDutta_0-1668411031452.png SandeepDutta_1-1668411113891.png SandeepDutta_2-1668411231035.png SandeepDutta_3-1668411394778.png
Community Alums by Community Alums  
  • 1090 Views
  • 3 comments
  • 1 helpfuls

Employee Center - Live on ServiceNow Sessions

  Upcoming Sessions Live on ServiceNow events include webinars, meetups and office hour. Webinars are recorded and will be available following the live event. Meetups are a round table dialogue with experts and peers and hence are not recorded for s...

find_real_file.png
Swetha54 by ServiceNow Employee
  • 2076 Views
  • 4 comments
  • 0 helpfuls

Intro to Usability Testing

In this week's Employee Center Academy session - Design Techniques to kick start your Employee Center Experience - the presenters will identify usability testing as a critical part to ensure the efficacy and desirability of your Employee Center expe...

Top Contributors