Introduction Organizations who use Zoom as its primary engagement channel can leverage the integration of ServiceNow Employee Center with Zoom, launched in November 2022, to meet the employees where they are. In our May 2023 release, we have publi...
Feature Demo Academy Session Feature Overview Experience streamlined task management through our latest capability—an integrated, condensed view of all active tasks on your homepage. Preconfigured to encompass diverse task types like approv...
Introduction The Virtual Agent conversational interface captures an automated messaging session between the virtual agent and user. Users can see a list of all the topics that the bot can help with, enter a request, request a transfer to a live age...
Introduction Content Governance provides content managers and admins an efficient way to fulfill and manage content requests. Content managers and admins can view these requests, assign it to a content creator, review the content, approve or make s...
Introduction Campaigns allows you to deliver proactive, targeted messages to your employees. Similar to campaigns we’d see in our personal lives, Content Experiences Campaigns typically have a goal. At the highest level, that goal is to surface nec...
Introduction AI Search is our cognitive search engine that provides AI-driven, consumer-grade search experience for Portal, Now Mobile, and Virtual Agent. AI Search enables organizations to deliver natural search experiences and provide better self-s...
Introduction Curated Experiences on the Employee Center portal is a set of features that come together to provide a great user experience. You can add multi-department portal pages to be part of the Employee Center portal to give a unified experienc...
June 21st 2023:Employee Center Academy : Integrations with Conversational interfaces (with a focus on MS Teams) Q&A 1. What version of employee center or extra license costs is required on ServiceNow end? A. No extra license required. You will nee...
When you deploy Employee Center you can choose to start with the out of the box taxonomy for your topics (part of the demo data) but this may not accurately reflect the breadth of your organization. While ServiceNow conducted user research to develop...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field There is a newer version available for this content: "Topic Icons and Banner Images Employee Center Pro 30.0.4" Hi there, The out-of-the-box Taxonomy used within Em...
Employee Center Topic pages oob all have the same page title. However, you can make these dynamic so that they show like the below based on the topic page a user is on. This will improve user navigation and also enable you to have better analytic pag...
1. What features are available with Employee Center vs Employee Center Pro? Feature Employee Center Employee Center Pro Service Catalog Provides the ability for employees to request items/services Y Y Knowledge Management Provides the abili...
With the new Enhancements , we have new Trigger type called " Recurring " has been added. What does it means ? The Recurring events like Birthdays, Annivarsaries, etc. can now be scheduled as a communication campaign by the content authors on employ...
We’re excited to announce the February 2023 store releases of Employee Center and Employee Center Pro, now available for customers to install. This article summarizes the key new features and enhancements included with this release. Download the l...
The best Employee Center implementation partners work closely with the product team to stay updated with new capabilities and with organizations across industries to deploy them. To learn deployment strategies, tips, and tricks they offer to their cl...
Upcoming Sessions Live on ServiceNow events include webinars, meetups and office hour. Webinars are recorded and will be available following the live event. Meetups are a round table dialogue with experts and peers and hence are not recorded for s...
EC Academy Session: Employee Communication Q&A 1. Can role based on location-based communication be targeted? Can I reach out to all managers or employees related to a specific site? A. Yes, there is an audience targeting capability for the conte...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field The issue described in this content, has been fixed by ServiceNow in Employee Center Store version 28.0.4. Hi there, With the recent Employee Center store release, a...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When working on Employee Center (Pro), you will notice that there are styling inconsistencies on several Service Portal widgets. Some of the inconsistencies ...
In this week's Employee Center Academy session - Design Techniques to kick start your Employee Center Experience - the presenters will identify usability testing as a critical part to ensure the efficacy and desirability of your Employee Center expe...
JenifferH
ServiceNow
seanflack
Steph Morillo
LisaLatour
