AI SEARCH Exact Match open the result in form view

[Wizard]

Hello Everyone,

We have configured the AI search on the portal . While searching a KB ARTICLE with number it provide the exact match however it open the result in the form view not in the Article view.

I have checked the SEARCH result Configuration but didn't find the action for the exact match.

Could anyone help me in understanding where i can configure this.

[Rajeev Ravindra · Accepted solution]

Hi @Wizard ,

What is your instance version ? This is a defect fixed as part of Tokyo patch 9 and back ported to Utah Patch 3. 

Thank you,

Rajeev

[Wizard]

We are on glide-tokyo-07-08-2022__patch9-05-10-2023

[preeti19]

Hi @Rajeev Ravindra , 

I am in tokyo patch 10 still the defect is there.

Regards,

Preeti

[Wizard]

Hi 

Please check the version of the widget "Typeahead Search" and if it not OOTB please revert it to the OOTB. 

It might be the cause in your instance.