AI SEARCH Exact Match open the result in form view

Wizard · ‎08-07-2023

Hello Everyone,

We have configured the AI search on the portal . While searching a KB ARTICLE with number it provide the exact match however it open the result in the form view not in the Article view.

I have checked the SEARCH result Configuration but didn't find the action for the exact match.

Could anyone help me in understanding where i can configure this.

Rajeev Ravindra · ‎08-07-2023

Hi @Wizard ,

What is your instance version ? This is a defect fixed as part of Tokyo patch 9 and back ported to Utah Patch 3.

Thank you,

Rajeev

View solution in original post

preeti19 · ‎08-28-2023

Hi @Wizard ,

I checked it’s OOTB widget which we are using no changes in typeahead widget.

Eli Guttman · ‎09-19-2023

Hi, we are on Utah patch 5 but this was not fixed for us.

Do you have any advise on this?

Thanks!

Jonathan Ting · ‎08-28-2023

Have you check for any skipped records for the latest patches?

preeti19 · ‎08-28-2023

Hi @Jonathan Ting ,

which skipped record should I specifically look for here, this defect happened due to a widget or ai search configuration I am not sure about it.