AI Search results for Topic Pages

[MennaK]

Currently within our ESC instance, we are using AI Search and indexing on catalog items and knowledge articles. We have a request to return results for Topic pages as well, and have this somewhat working following the example here:

https://www.servicenow.com/community/employee-center-forum/topic-page-as-search-result/m-p/2524513

However, this only returns based on the topic title as configured here:

Unfortunately this does not fully capture the content on topic pages. For example, searching on any rich text keyword within the topic content block, returns no results. The Topic table itself does not have the rich text field, it is using the emp_taxonomy_topic template and the text content is located within Block Content (sn_cd_block).

An example URL of what I am trying to index is https://myorg.service-now.com/myesc?id=emp_taxonomy_topic&table=topic&topic_id=123456789

Perhaps I am going about this incorrectly. Is there even a way to index the text of topic pages?

[Heiko Bllr]

We are using dynamic topic pages quite extensively (we plan to have a few 100 with rich content filled) and decided to add a keyword (u_meta) attribute on the topic table so that the topic (or page) can be found - independent of what the actual rich content is that is published with it. This is easy and you have more control of your searches / findings. IMHO.