Can you display the whole Service Request catalogue with items in their existing categories?

[Stuart Tucker]

Whilst I understand that the key new feature of EC is the curated Taxonomy and Topics, is it possible to have a quick link out to show the Service Request catalogue in its current form with items still existing in their current categories? Whilst the topics give a great experience, we have users who will still want to browse the old way.

An important part of this understanding that the URL address for individual items does not change because they are still in their same home, so any embedded links directly to KAs or Items will still work?

[RodGallegos · Accepted solution]

Understood. Assuming the hyperlinks contain sc_cat_item page in the url for catalog items and kb_article for the Knowledge article hyperlinks, then all should be well. Having Employee Experience Taxonomy turned on and associated with your Employee Center portal doesn't deprecate any previously used portal pages. The Portal pages are there to be used no matter what portal your end users are leveraging. Best of luck to you!

[Kevin Velovski]

Stuart,

Short answer to your question is yes.

Longer answer, in the new EC world of Taxonomies and Topics the key point is that content (Catalog Items, Knowledge articles and Quick Links)  can be connected to any point in the Taxonomy. The is a great leap forward as it allows you to have a one to many mapping from a content item to any level of the Taxonomy or Quick Link on EC.

[RodGallegos]

@Stuart Tucker As @Kevin Velovski answered, you can create a quick link to the legacy Service Catalog page [sc_category]. We did this recently for a customer. I'm not sure I understand the last part of your question. 

[Stuart Tucker]

Thanks Rod. The second part relates to the specific address of any given item. Say, if an Intranet article, or an internal Policy document includes a hyperlink to a catalogue item, than I want to ensure the address of the item doesn't change and any such hyperlinks from other sources will continue to work. So, whilst we will assign request items to new Topics, their original 'Category' remains the same.

[RodGallegos · Accepted solution]

Understood. Assuming the hyperlinks contain sc_cat_item page in the url for catalog items and kb_article for the Knowledge article hyperlinks, then all should be well. Having Employee Experience Taxonomy turned on and associated with your Employee Center portal doesn't deprecate any previously used portal pages. The Portal pages are there to be used no matter what portal your end users are leveraging. Best of luck to you!