How can KB articles be automatically linked to a Taxonomy Topic

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‎02-27-2022 09:22 PM
On a Taxonomy Topic there is a UI action to "Add content from a knowledge category". This appears to just be a point in time action and does not link newly created KB's in the Knowledge Category to the KB Topic.
On a KB article you can add the Taxonomy Topic to the form, but it is read only.
What is the intended method to have new knowledge articles automatically link to a Taxonomy Topic based on the Knowledge Category?

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‎02-27-2022 09:47 PM
Being able to bind a topic to a category would be really useful for Knowledge and Category. In the meantime I would suggest creating an Idea and I will be the first to upvote it!
ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022

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‎02-27-2022 09:56 PM
I have raised an Idea for this.
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‎02-27-2022 09:56 PM
Currently, The "Add content from a knowledge category" is meant as a one-time Bulk Solution for linking Knowledge Articles to Topics instead of linking them one by one.
In order to provide more control over what gets linked to Topics and that users have only the intended Articles visible to them (and not everything in Knowledge Base), any new articles created would need to be manually linked. currently.
We are actively researching how we can enable easier sync for newly created Articles, and it's on our Roadmap.

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‎02-28-2022 04:35 PM
I am glad that this is on the Roadmap as it is an essential feature. Is there any indication of when this may be released?
At this stage will we need to develop a configuration to ensure that all new knowledge articles in the Public Knowledge base are linked to a Taxonomy Topic.
Users should be able to access everything in the knowledge base, unless there is a specific need to restrict access. The current process introduces an extra step to knowledge creation that could be missed, thus preventing the presentation of knowledge to users.