How do I control the fields to be displayed for HR Case Tickets?

[tahnalos]

We want to modify the green section here in the HR Ticket page to show more information:

Is this done directly on a widget or is there something in the Standard Ticket Configuration that can do this?

[Ankur Bawiskar]

@tahnalos 

standard ticket config is on which table?

that field is on that table only or on parent table?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[tahnalos]

Here is what shows up for HR Case.  There are no info fields.

[Juhi Poddar]

Hello @tahnalos 

To meet this requirement

• Navigate to the sn_hr_core_service table and locate the field "Opened for / Approver view".
• Open the referenced record in this field.
• In the Person row section, you can define which users should be shown in the person row.

• Please note:

  • Each configuration can be linked to multiple HR Services. Any changes made to this record will reflect across all HR Services associated with it.

  • If the configuration should apply only to a specific HR Service, create a new record in the sn_hr_core_config_case table and relate it to that HR Service.

Result: 

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You

Juhi Poddar

[tahnalos]

The Opened For/Approver View is very useful but there is one issue I'm trying to solve.

We are using both Opened By and Opened For in the sense that someone can request an HR case on behalf of someone else.  If the Opened By requests an HR case on behalf of someone else (Opened For), then the green part is not visible.  Is there a role that we can use in this specific instance?