How do I control the fields to be displayed for HR Case Tickets?

[tahnalos]

We want to modify the green section here in the HR Ticket page to show more information:

Is this done directly on a widget or is there something in the Standard Ticket Configuration that can do this?

[tahnalos]

The Opened For/Approver View is very useful but there is one issue I'm trying to solve.

We are using both Opened By and Opened For in the sense that someone can request an HR case on behalf of someone else.  If the Opened By requests an HR case on behalf of someone else (Opened For), then the green part is not visible.  Is there a role that we can use in this specific instance?