How to display only HR requests in ESC portal

[Manasa Hegde]

Hi All,

"My Request" in ESC portal displays all the requests. We have got a requirement to just display HR  cases in another tab. I have cloned the My Request Plugin and tried displaying it somewhere else in the portal. Documentation suggests changing the filters. 

https://docs.servicenow.com/bundle/tokyo-employee-service-management/page/product/employee-center/co...

If I do that it will also impact the My Request display. I do not want to alter that, just display HR request else where in the portal. Any suggestions on how to achieve it?

Kind Regards,

Manasa

[Community Alums]

Hi @Manasa Hegde ,

 It's not advisable to alter the OOTB widgets.

Since you already have a new one created, you will have to play with the server side code after you have cloned the 

my request widget :

[Manasa Hegde]

Hi Sandeep,

Thanks for your reply. I am not editing OOB widget. The widget which I cloned uses the Request filter for populating selection and if I edit data in "request_filter", it will impact My Request display also.

Kind Regards,

Manasa R Hegde

[Community Alums]

Hi @Manasa Hegde ,

 If you have cloned the widget , you can make your changes to this widget, why will it impact the original "My Requests" filter.

[Manasa Hegde]

Hi Sandeep,

Please look at above code. I am not experienced in changing the code, but here it is refering to the filter. One option is to disable which is not required and this will affect My request too.

I would assume there should be OOB page or Widget which should be possible. But seems thats not the case.

Kind Regards,

Manasa R Hegde