HRM Todos Summary Widget

Rob Sestito
Mega Sage

Hey SN Comm Team!

I, for some reason, am having a tough time figuring out where I can remove the Description field from the HRM Todos Summary widget.

 

RobSestito_0-1674158094980.png

 

I am using HR Case Header Configurations to display information below. However, I am unable to remove the Description field from the top portion.

 


In my PDI, I have HR Service in that area. But I cannot for the life of me remember if that is OOTB or if I did that without realizing:

 

RobSestito_1-1674158215598.png

 

Can someone please help me figure this out? The first screenshot is of my clients instance. The top "Description" field is the old style (so it seems) and the one I am using from HR Case Header Configuration is the rich_description (which is able to use line breaks).

 

I just need to see where I need to go to remove the top portion description field.

 

Anyone able to assist?

Thank you in advance,

-Rob

1 ACCEPTED SOLUTION

Rob Sestito
Mega Sage

Found it! @Rel H  @Community Alums 

The widget I need to adjust is the Todos Approval Details Header, with the HTML and Server Script.

 

Once located, pretty simple now.

 

Thank you both for replying and helping out!

 

-Rob

 

 

View solution in original post

13 REPLIES 13

Rel H
ServiceNow Employee
ServiceNow Employee

Hi Rob,

Just as a test, would you try temporarily adding additional fields to your HR Service Based Configuration detail row and To-dos Configuration detail row to confirm you are modifying the appropriate records? It sounds like you are in the right place and a solution is close by.

Hey @Rel H ,

Sure thing - here is what I did:

 

HR Service Based Configuration "Default for subject person/task assigned to":

RobSestito_0-1674242977808.png

 

To-Dos Configuration "Approvals":

RobSestito_1-1674243031321.png

 

View from portal widget "HRM Todos Summary":

 

RobSestito_2-1674243136190.png

 

Based on what I changed, does that look correct / hitting the right record?

Please let me know what you think.

 

Thank you so much!

-Rob

Rel H
ServiceNow Employee
ServiceNow Employee

Thanks Rob,

Looks like you are in the correct HR Service Based Configuration record. What happens if you add a field to the person row? Also, what happens if you disable all the fields in the person row? Does the description still appear there?

Rob Sestito
Mega Sage

Found it! @Rel H  @Community Alums 

The widget I need to adjust is the Todos Approval Details Header, with the HTML and Server Script.

 

Once located, pretty simple now.

 

Thank you both for replying and helping out!

 

-Rob

 

 

Community Alums
Not applicable

Great to see @Rob Sestito you found the solution 😊