My Active Items Widget - Which tasks are visible to user?

IlknurY
Tera Contributor

Hi all,

 

i have a question related to My Active Items - My Tasks.

 

Which tasks do you have in your employee center?

Do you think the users should see their incidents/ stories on the portal?

How is it for the users who are also working in the backend?

 

I appreciate your opinions. Thank you in advance.

 

Best.

 

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@IlknurY 

in employee center My Tasks shows pending tasks etc for agents

It's also used by approvers to approve/reject the request

Use the My To-dos page 

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader