Resolve button started appearing in Employee Center after Yokohama upgrade

[FemyM]

After upgrading our instance to the Yokohama release, we noticed that the Resolve button is now visible in Employee Center, whereas it was not visible before the upgrade.

There were no custom changes made to the widget or UI Actions as part of the upgrade.

[Ankur Bawiskar · Accepted solution]

@FemyM 

check if under Standard Ticket Configuration for Incident has the Standard Ticket Actions added to it

If you don't want then Deactivate that

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Siddhesh Gawade]

@FemyM ,

I am not sure how it was not visible earlier but now it is visible for you after the upgrade. but you can check the version history of ticket configurations. I hope you will find you answer here.

1. Navigate to Standard Ticket > Standard Ticket Configuration
2. Open record where table = incident
3. Click on Standard ticket actions > open record where name in Resolve
4. Here you can check the versions if there are any. 
5. And if you don't want to show this action on portal anymore, you can disable it from here.

Regards,

Siddhesh Gawade