SNC_external users cant see summary in HRM to-do widget

[kenny-taylo]

I’m working with HRM ToDos summary widget in the Business Portal, and I’ve run into an issue with external users. Users who have the snc_external role cannot see the summary for approval tasks in the To-Do widget and they can approve or reject the task.

The summary comes from the Change Request record, for example: Short description, Description, Attachments, activity. Internal users see the Change Request summary normally. External users (snc_external) only see the empty approval, with no summary. If I temporarily give the user admin, the summary appears — so the widget itself works.

Here is how its look as a snc_external user:


Here is with admin role or without snc_external

[Ankur Bawiskar]

@kenny-taylo 

it's access issue since you gave user_admin and it worked for them

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[kenny-taylo]

Yeah, but i cant find the ACL for that and i cant give all the external users admin roles

[debendudas]

Hi @kenny-taylo ,

The widget used to display the summary should have specific roles associated with it (for example: snc_internal). Please check the widget roles and add snc_external to them.

If this solution helps you then, mark it as accepted solution ‌‌✔️ and give thumbs up👍! 

[kenny-taylo · Accepted solution]

The solution was adding snc_external roles to these widget