Topic Page as Search Result

[Katie McChesney]

Hello, we have recently implemented Employee Center Pro and are trying to configure the AI Search functionality. We've set it up to return knowledge articles, people, and catalog items, but have not been able to get it to search the content on the topic pages and then return the page as a result. 

For example, if a user searches for "benefits" the search results show the related knowledge content, catalogs, and employees, but the Benefits topic page is not in the search results. Benefits is a child topic of our main HR topic in the taxonomy for the ESC, so we feel that it should be a search result.

We have many topic pages with additional HTML content on them, but are unable to get the pages to show up in the search results. Ideally, we would be able to index all of the HTML content on the page and have the page itself show up as a search result. We have been able to get 'Pages' as a search result category, but it takes us directly to the page record within the system, not the portal page on the ESC.

Has anybody had this issue and been able to solve for it? Happy to provide additional information or clarification, if necessary. We can't be the only org that wants the topic pages as search results, right?

[Andrew Swallows]

Mark it as the answer if it works out. Alternatively to that last known issue, you could make your own EVAM action. I was just pouring over it yesterday so I didn't attempt making my own.

[Greg18]

Hi Andrew, 
Thanks for sharing your great summary here. We have a similar challenge as our users are looking for a way to search dynamic topic pages that have rich content on the topic pages. How can we take what you have above and extend that to search for content that is targeted to a page and be able to link users back to the page similar to what you have above. 

For example, on the benefits topic page there is a rich content widget that  the page that provides more details about discounts, how can i include in this configuration the details from the rich content targeted to the Benefits Topic page as well?

[Pooja_Patil]

@Greg18 , portal search for any rich content should work through search configuration we ship OOB, it doesn't need page specific configuration. When user searches for text in rich content, search results will show all the matching results and clicking on the results will take user to the portal page (if the user is in audience) that content is published on. Are you seeing any issue?

[jasonkist]

Hello Community. I have this configured and the navigation takes me in the portal to the config record of the topic but not the topic the user would view with the rich text and images. Is this possible?