Federal and U.S. Public Sector SNUG

1/27/20 Service Portal Working Group Meeting Recording

Brian Arlington shared ORNL's Device Management self-service portal. We also shared communication and rollout strategies for new portal releases and updates. Here's the recording. (It expires 90 days after the posting date)

Microsoft Edge and the ServiceNow developer web site, security popup, authenticiation anomalies solved?

Recommended tags: security, authentication, windows, login, popup, developer, Edge, Microsoft, Internet Explorer, Windows 10, user name, password, login behavior This is just a quick note to the community: I prefer using Microsoft Edge for the securi...

Application Portfolio Management - Leverage the CMDB for success

Session ID: BRE4070Presenter(s):Latham Kethineni - Associate Director, Service ManagementCompany(s):Bristol Myers SquibbAbstract:In this session, Bristol-Myers Squibb will share how it leverages the Configuration Management database (CMDB) as a found...

Enabling Enterprise Architecture decisions through the ServiceNow platform

Session ID: CCB3939Presenter(s):Michael Del Castillo - Sr. Solution ConsultantBrian MurrayCompany(s):ServiceNowAbstract:Curious to see how the ServiceNow platform can enable Enterprise Architecture decisions? Throughout this session we'll discuss the...

Performance Debugging

Session ID: CCW3966Presenter(s):Brian Crosby, Solution ArchitectBrent Bahry, Manager, Platform DevelopmentCompany(s):ServiceNow Abstract:Performance is one of the toughest challenges today when building web applications. Despite our best efforts, pre...

Managing Audits 70% Faster with GRC - Red Robin's Story

Session ID: 19BC01Presenter(s):John Johnson - Director Internal Audit and SOX Compliance Company(s):Red RobinAbstract:Red Robin is one of North America's best casual dining restaurant chains, with more than 500 locations across the United States and ...

ServiceNow April Demos

The Demo Center is a service that provides ongoing scheduled demos for our customers and prospects that are interested in our solutions and their value.At your request, we have created bypass links for each interactive solution demo and videos, to he...

Where to Find ServiceNow Federal at Knowledge17

ServiceNow is geared to have 13,000+ community experts driving the future of shared services and digital transformation in one location - Knowledge17 Conference, May 7-11. And we're excited for you to experience in-depth training and networking oppor...

Building Long Term Success Through Championship (1-Day Course)

Session ID: PCW4535Type:Pre-Conference Training - WorkshopsAbstract:Working at lightspeed sounds great, but what does it really take to drive long term adoption across the enterprise? Active Championship! During this session you will learn the keys t...

Panel: Because It's ''Dope''amine Dude!

Session ID: BRP4291Speakers:Bimala Tullock - Champion EnablementAaron Nielsen - Sr. Manager/IT Service ManagementSwapna Bogle - Lead Cloud SLM, Risk Management SolutionsCompanys:ServiceNow, Blackhawk NetworkAbstract:Looking for innovative ways to dri...

SIG Networking: Government

Session ID: SIGN132108 Presenter(s):TBDCompany(s):ServiceNowAbstract:Take advantage of this opportunity to engage in a fun, casual and productive roundtable discussion with like-minded attendees. Learn how your peers in Government are addressing simi...

Attracting the Business by Delivering Transformative Solutions with ServiceNow at USPS

Session ID: BRE4361Presenter(s):Kathy Warnaar - Manager, Performance AchievementCompany(s):USPSAbstract:Join the United States Postal Service for a discussion about IT's transformative "attraction strategy" to demonstrate to business units how IT can...

Knowledge17 Topic Keynote: Security

Session ID: KEYT131913Presenter(s):Sean Convery - VP & GM, SecurityCompany(s):ServiceNowAbstract:Protecting and detecting security threats against your enterprise is baseline, responding to it is often the gap that companies struggle to fill. Service...

Knowledge17 Topic Keynote: Human Resources at Lightspeed

Session ID: KEYT131911Presenter(s):Deepak Rammohan - VP & GM for the HR Business UnitCompany(s):ServiceNowAbstract:Enable The Lightspeed EnterpriseTM with consumerized employee service. Learn about ServiceNow's vision for HR Service Delivery and expe...

Knowledge17 Topic Keynote: Customer Service at Lightspeed

Session ID: KEYT131910Presenter(s):Abhijit Mitra - VP & GM of Customer Service ManagementCompany(s):ServiceNowAbstract:ServiceNow Customer Service Management is delivering measurable benefits at lightspeed to customers across the globe. Learn how you...

ServiceNow March Demos

The Demo Center is a service that provides ongoing scheduled demos for our customers and prospects that are interested in our solutions and their value.At your request, we have created bypass links for each interactive solution demo and videos, to he...

Federal Recommended Knowledge17 Agenda

New year, new federalized agenda!Last year we provided our community with a federal recommended agenda just three weeks out before the big event. And though it seems Knowledge17 is light-years away, we're sharing way in advance because if you didn't ...

ITSM + ITOM in 1 Tool: Oshkosh's Journey to Eliminating 60 tools

Session ID: BRE4386Presenter(s):Gregory Thoreson - Business ArchitectCompany(s):Oshkosh CorporationAbstract:Oshkosh Corporation designs and builds the world's toughest specialty trucks and truck bodies and access equipment by working shoulder-to-shou...

Introduction to Customer Service Management (including roadmap)

Session ID: BRE4064Presenter(s):Terence Chesire - Senior Director, Product ManagementCompany(s):ServiceNowAbstract:Are you struggling to improve customer service while driving down costs? Attend this informative session to learn how the familiar bene...

Leveraging Customer Service Management to Drive Business Transformation

Session ID: BRE4059Presenter(s):Rupinder Goal - Group CIOCompany(s):Tata Communications Limited Abstract:Tata Communications chose ServiceNow's Customer Service Management suite as a platform to drive improved customer service experience through busi...