Federal and U.S. Public Sector SNUG

FITARA Beyond People, Processes and Technology

NEW FITARA ISSUE BRIEF: "The Automating Answer"Federal CIO's roles are evolving beyond control over systems and systems spending - aka the "people, processes, and technology" focus - making it difficult to create a path towards Enterprise Service Del...

Federal Recommended Knowledge16 Agenda

Thank you for registering for the Knowledge16 Conference!With less than three weeks away until you join us at Mandalay Bay in Las Vegas, NV, we wanted to make sure you were exploring the wide range of courses available at Knowledge16. Now that you're...

Day 3 Keynote: CreatorCon Keynote: Enable the Service Revolution

Session ID: KEY519Presenter(s):Pat Casey - Senior Vice President, Platform Development and OperationsFred Luddy - Founder & Chief Product OfficerCompany(s):ServiceNowAbstract:The service revolution is transforming every function and industry. It is b...

Day 2 Keynote: Drive the Service Revolution

Session ID: KEY518Presenter(s):Dan McGee - Chief Operating OfficerCompany(s):ServiceNowAbstract:All this talk about the service experience affecting work productivity begs the question — how can enterprises make it happen? Join Dan McGee as he brings...

Day 1 Keynote: Experience the Service Revolution

Session ID: KEY517Presenter(s):Frank Slootman - President & Chief Executive OfficerCompany(s):ServiceNowAbstract:The world of service is changing — and the experience is front and center. We see this in our personal lives where we rely on, and enjoy,...

Keep the Business Running: Using ServiceNow for Flight Operations

Session ID: 17BE10Presenter(s):Adil Ahmend - Director, Knowledge Systems Company(s):Bristow Group Inc.Abstract:In this session, learn how the Bristow Fleet Support organization uses the ServiceNow platform to support a global fleet of helicopters....

Fighting Fires with ServiceNow

Session ID: 17BA02Presenter(s):Eric Lienard - Business AnalystCompany(s):CERNAbstract:Evolving on the cutting edge of technology, CERN has to deal with a wide range of diverse risks. To face this reality CERN has its own unit of specialized firefight...

Going Live With HR Service Management in 90 Days

Session ID: 17BA11Presenter(s):Donna Woodruff - Director Technology Employee ExperienceCompany(s):Cox AutomotiveAbstract:Two business analysts and a director at Cox Automotive were able to assess, configure and deploy ServiceNow HR Service Management...

Building a Sustainable Service Management Program in a Shared Services Environment

Session ID: 19BA09Presenter(s):Mark Grimmelikhuijsen - Senior Manager, Service & Portfolio ManagementCompany(s):CampbellsAbstract:In this session, Campbell's will share their experience and lessons learned in developing and building an effective fram...

Metrics and Performance Analytics - Stop Looking in the Rear View Mirror

Session ID: 17BB04Presenter(s):Nauman Chughtai - Director, IT ServicesCompany(s):Verisk AnalyticsAbstract:Learn how Verisk Analytics uses PA to stop application availability problems before they occur and dashboards to measure IT's service performanc...

Now on Now: How ServiceNow Uses ITOM Technologies to Deliver the Most Reliable Cloud Platform

Session ID: 17BB10Presenter(s):Sridhar Chandrashekar - VP and GM of ITOM Business UnitCompany(s):ServiceNowAbstract:Hear from Sridhar Chandrashekar, GM of ServiceNow's ITOM Business Unit, how ServiceNow ITOM technologies are used to support ServiceNo...

Leveraging ITOM Automation to Make Amazing Happen!

Session ID: 19BC09Presenter(s):Lee Szolusha - ITSM/ITIL Project ManagerBarbara Tejeda - Senior DeveloperCompany(s):New York Presbyterian HospitalAbstract:With 6000+ servers and over 150 different automated reboot schedules per month, change managemen...

Knowledge Poker — Government

Session ID: 17NF17Presenter(s):Steve Alfieris - Area VP FederalBob Osborn - Chief Technology Officer - FederalNestor Kassaraba - Field Marketing Manager - FederalCompany(s):ServiceNowAbstract:Knowledge Poker is a game that everyone wins! Take advanta...

Driving Transformation and Optimizing Service Delivery at the USPS

Session ID: 18BA06Presenter(s):Kathleen Warnaar - Manager, Performance AchievementCompany(s):United States Postal Services (USPS)Abstract:In 2015, the USPS looked to improve upon the successful integration of the ServiceNow platform and further execu...

Using PPM and SDLC to Deliver a Holistic PM Solution

Session ID: 18BC11Presenter(s):Robert FranklinCompany(s):Oak Ridge National Laboratory (ORNL)Abstract:Oak Ridge National Laboratory crafted a hybrid Project Management process where Agile and Waterfall projects co-exist in harmony. Attendees will lea...

NASA's Big Bang Service Delivery Transformation

Session ID: 17BE09Presenter(s):Andre Billiot - IT Chief EngineerPaul Rydeen - ESD Service Officer Manager Company(s):NSSC, NASAAbstract:NASA embarked on an Agency-wide Shared Services service delivery transformation, the scope of which is exemplary o...

US Government Special Interest Group (SIG)

Panel: The Service Revolution in GovernmentSession ID: 18BE05Presenter(s):Brian Arlington - Group Leader - Service Management Dustin Laun - Sr. Advisor, Innovation/TechnologyJack Schmidt - IT Process ManagerKathy Warner - Manager, Performance Achieve...

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