Federal and U.S. Public Sector SNUG

Day 3 Keynote: CreatorCon Keynote: Enable the Service Revolution

Session ID: KEY519Presenter(s):Pat Casey - Senior Vice President, Platform Development and OperationsFred Luddy - Founder & Chief Product OfficerCompany(s):ServiceNowAbstract:The service revolution is transforming every function and industry. It is b...

Day 2 Keynote: Drive the Service Revolution

Session ID: KEY518Presenter(s):Dan McGee - Chief Operating OfficerCompany(s):ServiceNowAbstract:All this talk about the service experience affecting work productivity begs the question — how can enterprises make it happen? Join Dan McGee as he brings...

Day 1 Keynote: Experience the Service Revolution

Session ID: KEY517Presenter(s):Frank Slootman - President & Chief Executive OfficerCompany(s):ServiceNowAbstract:The world of service is changing — and the experience is front and center. We see this in our personal lives where we rely on, and enjoy,...

Keep the Business Running: Using ServiceNow for Flight Operations

Session ID: 17BE10Presenter(s):Adil Ahmend - Director, Knowledge Systems Company(s):Bristow Group Inc.Abstract:In this session, learn how the Bristow Fleet Support organization uses the ServiceNow platform to support a global fleet of helicopters....

Fighting Fires with ServiceNow

Session ID: 17BA02Presenter(s):Eric Lienard - Business AnalystCompany(s):CERNAbstract:Evolving on the cutting edge of technology, CERN has to deal with a wide range of diverse risks. To face this reality CERN has its own unit of specialized firefight...

Going Live With HR Service Management in 90 Days

Session ID: 17BA11Presenter(s):Donna Woodruff - Director Technology Employee ExperienceCompany(s):Cox AutomotiveAbstract:Two business analysts and a director at Cox Automotive were able to assess, configure and deploy ServiceNow HR Service Management...

Building a Sustainable Service Management Program in a Shared Services Environment

Session ID: 19BA09Presenter(s):Mark Grimmelikhuijsen - Senior Manager, Service & Portfolio ManagementCompany(s):CampbellsAbstract:In this session, Campbell's will share their experience and lessons learned in developing and building an effective fram...

Metrics and Performance Analytics - Stop Looking in the Rear View Mirror

Session ID: 17BB04Presenter(s):Nauman Chughtai - Director, IT ServicesCompany(s):Verisk AnalyticsAbstract:Learn how Verisk Analytics uses PA to stop application availability problems before they occur and dashboards to measure IT's service performanc...

Now on Now: How ServiceNow Uses ITOM Technologies to Deliver the Most Reliable Cloud Platform

Session ID: 17BB10Presenter(s):Sridhar Chandrashekar - VP and GM of ITOM Business UnitCompany(s):ServiceNowAbstract:Hear from Sridhar Chandrashekar, GM of ServiceNow's ITOM Business Unit, how ServiceNow ITOM technologies are used to support ServiceNo...

Leveraging ITOM Automation to Make Amazing Happen!

Session ID: 19BC09Presenter(s):Lee Szolusha - ITSM/ITIL Project ManagerBarbara Tejeda - Senior DeveloperCompany(s):New York Presbyterian HospitalAbstract:With 6000+ servers and over 150 different automated reboot schedules per month, change managemen...

Knowledge Poker — Government

Session ID: 17NF17Presenter(s):Steve Alfieris - Area VP FederalBob Osborn - Chief Technology Officer - FederalNestor Kassaraba - Field Marketing Manager - FederalCompany(s):ServiceNowAbstract:Knowledge Poker is a game that everyone wins! Take advanta...

Driving Transformation and Optimizing Service Delivery at the USPS

Session ID: 18BA06Presenter(s):Kathleen Warnaar - Manager, Performance AchievementCompany(s):United States Postal Services (USPS)Abstract:In 2015, the USPS looked to improve upon the successful integration of the ServiceNow platform and further execu...

Using PPM and SDLC to Deliver a Holistic PM Solution

Session ID: 18BC11Presenter(s):Robert FranklinCompany(s):Oak Ridge National Laboratory (ORNL)Abstract:Oak Ridge National Laboratory crafted a hybrid Project Management process where Agile and Waterfall projects co-exist in harmony. Attendees will lea...

NASA's Big Bang Service Delivery Transformation

Session ID: 17BE09Presenter(s):Andre Billiot - IT Chief EngineerPaul Rydeen - ESD Service Officer Manager Company(s):NSSC, NASAAbstract:NASA embarked on an Agency-wide Shared Services service delivery transformation, the scope of which is exemplary o...

US Government Special Interest Group (SIG)

Panel: The Service Revolution in GovernmentSession ID: 18BE05Presenter(s):Brian Arlington - Group Leader - Service Management Dustin Laun - Sr. Advisor, Innovation/TechnologyJack Schmidt - IT Process ManagerKathy Warner - Manager, Performance Achieve...

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