Federal and U.S. Public Sector SNUG

Defining your application development methodology for ServiceNow

Session ID: CCB4218Presenter(s):Boby Edmonds, Sr. DirectorCompany(s):LiniumAbstract:In the is breakout we discuss the various planning activities that must occur before development begins on a new application, the importance of examining the business...

Building your First ServiceNow Application

Session ID: CCW4229Presenter(s):Dave SlusherCompany(s):ServiceNowAbstract:The ServiceNow platform provides a development and run-time environment to build and deliver robust web applications. Learn how to create an application, build a data model, an...

Get up and running with Service Portal

Session ID: CCW4230Presenter(s):Chris Anello - Senior Solution ConsultantJay ParkCompany(s):ServiceNowAbstract:This workshop is a level 100 lab on how to use the new Service Portal with no to low code. The objective is to create a compelling Service ...

Panel: Government Services at Lightspeed

Session ID: BRP4301Presenter(s):Bob Osborn, CTO, FederalCompany(s):ServiceNowAbstract:The ability of the IT department to deliver business value across the agency is key to enabling mission delivery that extends beyond the modernization into true tra...

ServiceNow Command Line Interface(CLI) & Git Integration

Session ID: CCB3940Presenter(s):Pablo Sarabia - Technical ArchitectCompany(s):USAAAbstract:USAA has thousands of frontend engineers that are familiar with utilizing industry leading tools to develop web applications, so we have developed a command li...

Enterprise Architecture 2020 - A Customer Panel

Session ID: CCB3920Presenter(s):Shiva Ramachandran - Director, ServiceNowBretlant Fletcher - Director, IT Development, Intercontinental Exchange, NYSEAndy Kilinkski - Ernest & Young LLPDavid Record - IT Project Manager, Department of StateAbstract:En...

Implementing PPM the Govt Way: Its a whole different world!

Session ID: BRE4080Presenter(s):Lawrence Abeyta - ITSM ManagerCompany(s):NuAxis InnovationsAbstract:The ways in which government agencies approach their mission and how it affects IT compared to the corporate world are almost too numerous to count. Y...

Civil Servant-Centric Apps: Digital Services for Better Government Work

Session ID: BRE3976Presenter(s):Hilary Cronin - PM, Risk Management & MonitoringCompany(s):U.S. Department of EducationAbstract:Federal, state, and local governments are exploding with initiatives and projects to deliver citizen-centric apps by the d...

Delivering Unprecedented Transparency with the Holiday Dashboard at USPS

Session ID: BRE4187Presenter(s):Kathleen Warnaar - Manager, IT Performance AchievementCompany(s):US Postal ServiceAbstract:Join the United States Postal Service for a discussion about new executive level dashboards built on the ServiceNow platform, i...

Pushing Dynamic Workflow to the Next Level with Conditional Approvals and Tasks

Session ID: 18BB14Presenter(s):Arun Bali - ServiceNow ArchitectCompany(s):Lawrence Berkeley National LaboratoryAbstract:Dynamic data driven workflow has been adopted by many organizations to prevent maintaining multiple workflows for multiple catalog...

Zero to PPM in 71 days...our Journey into Project Portfolio Management

Session ID: 17BE07Presenter(s):Angel Goldsborough-Lee - Director - Technology ManagementCompany(s):House of RepresentativesAbstract:After successfully implementing a paper-based project management framework, it was decided to automate the process. Gi...

CMDB Optimization at Johnson & Johnson

Session ID: 18BE01Presenter(s):Anders Rajka - Director IT, Global Technology SolutionsHarjinder Singh - ManagerCompany(s):Johnson & Johnson, KPMGAbstract:Over the last two years, the Service Asset and Configuration Management (SACM) team at Johnson &...

Tying IT Cost/Financial Management to the CMDB

Session ID: 17BD12Presenter(s):Joshua Young - Program ManagerCompany(s):The Nielsen Company (US) LLCAbstract:Too many spreadsheets are used to track IT costs. In this session, learn how Nielsen transitioned from spreadsheets to tracking allocation an...

Federal NowForum Breakout Track 3: Innovate: Accelerate Service Delivery Across the Enterprise

"Experience the Service Revolution"The Federal NowForum is diving even deeper into this year's theme of the NowForum series, bringing you THREE breakout sessions where you'll learn from visionary business executives and service management experts whi...

Federal NowForum Breakout Track 2: Transform: Maximize Operational Agility and Align IT and Business with a Single System of Record

"Experience the Service Revolution"The Federal NowForum is diving even deeper into this year's theme of the NowForum series, bringing you THREE breakout sessions where you'll learn from visionary business executives and service management experts whi...

Federal NowForum Breakout Track 1: Modernize: Consolidate Business Critical Applications and Deliver a Modern Consumer Experience

"Experience the Service Revolution"The Federal NowForum is diving even deeper into this year's theme of the NowForum series, bringing you THREE breakout sessions where you'll learn from visionary business executives and service management experts whi...

FITARA Beyond People, Processes and Technology

NEW FITARA ISSUE BRIEF: "The Automating Answer"Federal CIO's roles are evolving beyond control over systems and systems spending - aka the "people, processes, and technology" focus - making it difficult to create a path towards Enterprise Service Del...

Federal Recommended Knowledge16 Agenda

Thank you for registering for the Knowledge16 Conference!With less than three weeks away until you join us at Mandalay Bay in Las Vegas, NV, we wanted to make sure you were exploring the wide range of courses available at Knowledge16. Now that you're...

Day 3 Keynote: CreatorCon Keynote: Enable the Service Revolution

Session ID: KEY519Presenter(s):Pat Casey - Senior Vice President, Platform Development and OperationsFred Luddy - Founder & Chief Product OfficerCompany(s):ServiceNowAbstract:The service revolution is transforming every function and industry. It is b...

Day 2 Keynote: Drive the Service Revolution

Session ID: KEY518Presenter(s):Dan McGee - Chief Operating OfficerCompany(s):ServiceNowAbstract:All this talk about the service experience affecting work productivity begs the question — how can enterprises make it happen? Join Dan McGee as he brings...