Federal and U.S. Public Sector SNUG

Introduction to Customer Service Management (including roadmap)

Session ID: BRE4064Presenter(s):Terence Chesire - Senior Director, Product ManagementCompany(s):ServiceNowAbstract:Are you struggling to improve customer service while driving down costs? Attend this informative session to learn how the familiar bene...

Leveraging Customer Service Management to Drive Business Transformation

Session ID: BRE4059Presenter(s):Rupinder Goal - Group CIOCompany(s):Tata Communications Limited Abstract:Tata Communications chose ServiceNow's Customer Service Management suite as a platform to drive improved customer service experience through busi...

Threat Intelligence Sharing: How Participating Will Dramatically Improve Your Security Posture

Session ID: 17BE07Presenter(s):Piero DePaoli - Senior Director, Product MarketingCompany(s):ServiceNowAbstract:Threat intelligence can be the lifeblood for security analysts when researching security incidents. And even with threat intelligence shari...

Fear of the Cloud: Our Journey to a Secure Model

Session ID: BRE4294Presenter(s):Brian Bush, Solutions ArchitectLisa Robinson, Director, System EngineeringCompany(s):Verizon WirelessAbstract:Most large enterprises have the resources to create new tools to fulfill every conceivable need. This organi...

Realizing the Complete ITOM Vision

Session ID: CCB4219Presenter(s):Eric Szonyi - Senior Product ArchitectCompany(s):ServiceNowAbstract:In this session, we will discuss the ITOM Maturity Model, how to technically plan your path to the realize the complete ITOM vision, discuss variation...

Defining your application development methodology for ServiceNow

Session ID: CCB4218Presenter(s):Boby Edmonds, Sr. DirectorCompany(s):LiniumAbstract:In the is breakout we discuss the various planning activities that must occur before development begins on a new application, the importance of examining the business...

Building your First ServiceNow Application

Session ID: CCW4229Presenter(s):Dave SlusherCompany(s):ServiceNowAbstract:The ServiceNow platform provides a development and run-time environment to build and deliver robust web applications. Learn how to create an application, build a data model, an...

Get up and running with Service Portal

Session ID: CCW4230Presenter(s):Chris Anello - Senior Solution ConsultantJay ParkCompany(s):ServiceNowAbstract:This workshop is a level 100 lab on how to use the new Service Portal with no to low code. The objective is to create a compelling Service ...

Panel: Government Services at Lightspeed

Session ID: BRP4301Presenter(s):Bob Osborn, CTO, FederalCompany(s):ServiceNowAbstract:The ability of the IT department to deliver business value across the agency is key to enabling mission delivery that extends beyond the modernization into true tra...

ServiceNow Command Line Interface(CLI) & Git Integration

Session ID: CCB3940Presenter(s):Pablo Sarabia - Technical ArchitectCompany(s):USAAAbstract:USAA has thousands of frontend engineers that are familiar with utilizing industry leading tools to develop web applications, so we have developed a command li...

Enterprise Architecture 2020 - A Customer Panel

Session ID: CCB3920Presenter(s):Shiva Ramachandran - Director, ServiceNowBretlant Fletcher - Director, IT Development, Intercontinental Exchange, NYSEAndy Kilinkski - Ernest & Young LLPDavid Record - IT Project Manager, Department of StateAbstract:En...

Implementing PPM the Govt Way: Its a whole different world!

Session ID: BRE4080Presenter(s):Lawrence Abeyta - ITSM ManagerCompany(s):NuAxis InnovationsAbstract:The ways in which government agencies approach their mission and how it affects IT compared to the corporate world are almost too numerous to count. Y...

Civil Servant-Centric Apps: Digital Services for Better Government Work

Session ID: BRE3976Presenter(s):Hilary Cronin - PM, Risk Management & MonitoringCompany(s):U.S. Department of EducationAbstract:Federal, state, and local governments are exploding with initiatives and projects to deliver citizen-centric apps by the d...

Delivering Unprecedented Transparency with the Holiday Dashboard at USPS

Session ID: BRE4187Presenter(s):Kathleen Warnaar - Manager, IT Performance AchievementCompany(s):US Postal ServiceAbstract:Join the United States Postal Service for a discussion about new executive level dashboards built on the ServiceNow platform, i...

Pushing Dynamic Workflow to the Next Level with Conditional Approvals and Tasks

Session ID: 18BB14Presenter(s):Arun Bali - ServiceNow ArchitectCompany(s):Lawrence Berkeley National LaboratoryAbstract:Dynamic data driven workflow has been adopted by many organizations to prevent maintaining multiple workflows for multiple catalog...

Zero to PPM in 71 days...our Journey into Project Portfolio Management

Session ID: 17BE07Presenter(s):Angel Goldsborough-Lee - Director - Technology ManagementCompany(s):House of RepresentativesAbstract:After successfully implementing a paper-based project management framework, it was decided to automate the process. Gi...

CMDB Optimization at Johnson & Johnson

Session ID: 18BE01Presenter(s):Anders Rajka - Director IT, Global Technology SolutionsHarjinder Singh - ManagerCompany(s):Johnson & Johnson, KPMGAbstract:Over the last two years, the Service Asset and Configuration Management (SACM) team at Johnson &...

Tying IT Cost/Financial Management to the CMDB

Session ID: 17BD12Presenter(s):Joshua Young - Program ManagerCompany(s):The Nielsen Company (US) LLCAbstract:Too many spreadsheets are used to track IT costs. In this session, learn how Nielsen transitioned from spreadsheets to tracking allocation an...

Federal NowForum Breakout Track 3: Innovate: Accelerate Service Delivery Across the Enterprise

"Experience the Service Revolution"The Federal NowForum is diving even deeper into this year's theme of the NowForum series, bringing you THREE breakout sessions where you'll learn from visionary business executives and service management experts whi...

Federal NowForum Breakout Track 2: Transform: Maximize Operational Agility and Align IT and Business with a Single System of Record

"Experience the Service Revolution"The Federal NowForum is diving even deeper into this year's theme of the NowForum series, bringing you THREE breakout sessions where you'll learn from visionary business executives and service management experts whi...