Hi Community,In the CSM/FSM Configurable Workspace → Workforce, we can view the list of agents belonging to a particular work group. When we open an agent’s Location History for a specific day, the map displays all the places the agent has visited al...
Hi, On the dispatcher workspace, within the workforce tab, I can see that only team managers can select the assignment. 1. Who or which role enables selection of one or more assignment groups? We would like to expand this to the dispatcher team.2. Ho...
Greetings,I am working with the out-of-the-box geolocation tracking feature in ServiceNow. I understand there are two ways data can be recorded in the geo_history table:When saving or updating a record derived from the Task table (e.g., Work Order Ta...
Hi everyone,Is there any documentation or reference that shows which plugins and functionalities are included in each Field Service Management package (Standard, Professional, and Enterprise)?For example, which plugins should be installed for an FSM ...
Hi Community,I wanted to notify customers on tracking work orders. And there are in-built notifications on category field service. So, how to trigger those or how can I configure customer notifications on tracking process of work orders?Can anyone he...
Hi Community,I have created appointment booking by adding template to it in catalog item. But, when I create appointment booking from portal, in work order the template has not been applied in work order.Could anyone help me out of this?
Hi Community,I am facing issue in assigning tasks for agents who are not available. Like the agent who has no work schedule which shows as grey space in dispatcher workspace, dispatcher should not be able to assign in grey space.
any1one knows what this is used for? how does it get populated?proposed schedule related list.
Hi Community,I am not able to select agents in dispatcher workspace though I have associated agents group and dispatcher group with suitable "type" field including with correct location for the group. So, what may be the issue, why am I not able to s...
Hi Community,I have configured appointment booking but not able to select slots in portal. I have added agent's work schedule also. But not able to select any slots on any day ("No slots available" or slots are read only).What may be the problem? Cou...
Hi community,I have created a work order template (record producer) for which there are 3 variables - contact from user table, hospital name from account table and hospital location from location table. I am able to populate logged-in user's name, ac...
Hi Community,I’m facing an issue with Dispatcher Workspace resource filters in Field Service Management.In Dispatcher Workspace, I’m unable to use the Agents and Skills filters. When I try to select skills, it shows “No results found”.
Hi Community,When I apply advanced filter in dispatcher workspace by selecting "AND" operation with required skills, I am getting "No resources found" even though there are agents with skills. In the same way, when I give only one skill without addin...
Hi Community,I’m facing an issue with Dispatcher Workspace filters in Field Service Management.In Dispatcher Workspace, I’m unable to use the Agents and Skills filters. When I try to select skills, it shows “No results found”, and the filters are not...
Hi fellow devs,On incident form on related section do we have work order reference field similar to problem/change etc.Is there ootb plugin or way to display work order on incident form. Regards,Irfan
