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TPRM Due Diligence

Hi, We are trying to move into the new TPRM functionality that ServiceNow had introduced in Vancouver - Due Diligence request process. My questions is mainly around the the Workflow for Due Diligence request - In our current process, the Third Party ...

Email client in Risk workspace not working as expected

We have configured an email_client on the Risk Workspace for sending email from a Risk Response task.For the appropriate tables the email_client is added  and the Compose email action is available in the more actions menu on the Risk Workspace as exp...

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Download the Audit Report in Word format

Hi, I have a requirement to download the Audit report on Engagement record in Word format and PDF format. When the Audit Engagement record moved from awaiting approval to followup state, we get a 'Generate Report' button. On click of Generate report ...

Abdul Rashid by Tera Contributor
  • 2019 Views
  • 3 replies
  • 1 helpfuls

Resolved! Select categories based on vendor type

Hello experts,This is regarding third party risk management .......I would like to know if we can dynamically select categories on ISR questionnaire based on the vendor type selected for company record...All suggestions are welcome here, Thank you

Utkarsha by Tera Contributor
  • 1488 Views
  • 3 replies
  • 2 helpfuls

Resolved! Adding items to Employee Center Header Menu

Hi community, I want to add items in the OOB Header Menu of the Employee Portal. However, when adding Menu Items in the related List of the Widget, they seem to be added on the main navigation. They are linked as in the screenshot below. As you can s...

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mmihnea by Tera Contributor
  • 5289 Views
  • 3 replies
  • 7 helpfuls

ServiceNow GRC tables life cycles

Hello ServiceNow GRC Community,As a newcomer to ServiceNow GRC, I've been exploring the modules such as Policies, Risks, Controls, Issues, Policy Exceptions, Remediation Tasks, and Audits. While I've grasped the basic lifecycle stages of these compon...

Akhil Mitta1 by Tera Contributor
  • 1265 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to add "Select all" option in Workspace related list

Hi all, I'm configuring Audit Workspace, but this question is similar to every workspace. For example I open Audit Workpace, check all engagements from list view. I can see that there is OOB "Select all" checkbox next to name. When I click it all eng...

select all.jpg related list test plan.jpg
Miikka_M by Tera Guru
  • 3341 Views
  • 5 replies
  • 2 helpfuls

Resolved! Audit Management Module

Hello,I'm currently working on audit management module and some concepts are confusing :1.What is the use case for creating an auditable unit and what the different with scoping an entity? 2.What is the difference between test template and test plan?...

jaikellaila by Tera Contributor
  • 2728 Views
  • 1 replies
  • 1 helpfuls

BCM BIA & Plan Versioning

Audit requirement that both BIA's and Plans be produced with previous versions.  We have elected to make a copy, pull in the attributes and create a relationship but this is not the most user friendly experience on BCM version control.   Has anyone d...