Hello, I have a problem with Risk Assessment Methodology not generating Approval Workflow.This issue only happens to certain users.The problem is that as soon as I click on "Request Approval" UI action, the RASM record moves from Respond to Monitor w...
Hello Guys, Has anyone faced the below issue? Even being an Admin I am facing this issue when I navigate to Compliance workspace and Audit Workspace, where as the same Dashboard works properly when I navigate to this Dashboard from Risk workspace
Hello community,would you know where can I hide the residual assessment not applicable field in the Risk Workspace?It is hidden on backend and we also tried to deactivate this field but with no success.I was able to locate this field in the UI Builde...
Hi all, I'm new to scripting and trying to finish up this task I was assigned. I'm at a complete standstill. I need to create a list banner button UI Action on table A that calls a script include that creates a record on table B with some of it's fie...
Hello, in order to show the risk appetite status in the risk record or risk assessment (i.e. inside appetite - green, outside appetite - amber, outside tolerance - red), we have to link our risk appetite scale to the Qualitative Rating Criteria under...
Hi All, In what situations I should be selecting Residual Risk not applicable when performing the residual risk assessment?
Hello - We have dozens of SLAs defined in ServiceNow. We are starting to use TPRM (formerly VRM), but I don't see how I can link any of our existing SLAs with a vendor in the "Vendor Management Workspace". An option does not exist - it seems that I...
We are running Vancouver release, but it wouldn't let me select Vancouver in the Label. We have setup some Entity Types for our SOX and HIPAA controls. We are not using filters on these because we want to phase this in slowly and manually add the Ent...
Hi, Currently, the default duration of the policy exception on my instance is 180 days. When requesting an extension beyond 180 days from the "Valid from" date I am prompted with the following error: "The duration of this policy exception cannot be m...
Hello, I want to understand the difference between a READER and an USER role. Which has more access rights and what are those? I have referred to SNOW docs but did not find helpful. Can someone please explain from their working experience? Thanks!!
Hello Experts, I am facing issue in generating Business Application Type entities from cmdb_ci_business_app table. I have total 281 active records in the table. Although the count of entities are matching, but 113 out of those are getting created wit...
Hi Team, Greetings for the Day!!! We have encountered an issue, while installing GRC related data we have loaded the Demo data also and it is causing an issue. Is there any way where we can find what demo data we got it into our instance and how can ...
We have a client scenario that the policies are created by a 'Governance unit' and then the control objectives of the policies are converted to controls for compliance checking by 'Compliance unit'. As these two activities are handled by two differe...
in a notification, send to event creator is checked out. 'when to send' is - 'record inserted or updated'. also assigned to person will get the mail. i am updating the record. but mail is only triggered to assigned person not me. why ?will this field...
A notification should be triggered to 'created by' person when a record is updated in 'Issue' table. for other fields like control owner or closed by, it works . But it doesn't trigger mail to created by person. i doubt this happens since the create...