Resolved! impersonation
During the practice on an instance I wanted to impersonate user just to complete my practice but the system can not send the message to the person to be impersonated please advise.
Forum Posts
Collecting feedback for the Risk Response Workflows in Risk and Advanced Risk Applications
Hi Everyone, I am Utkarsh, part of Product Management responsible for a portfolio of products around common functionalities as well as Risk and Advanced Risk functionality. In my conversation with you, I heard the risk response functionality need...
List of roles for IRM lite and operator.
Hi All, I am looking for the list of IRM lite operator and full operator, also it would be great if someone explains the difference between these two licenses. Thanks in advance.
Resolved! 3rd Party Control Assessment into Servicenow Control workflow
We receive a yearly assessment from our email provider with a list of ~130 controls showing whether they are implemented or not. We want to add this data into ServiceNow and create tasks for system owners to fix or explain the non-implemented control...
Exporting a completed Vendor Risk Assessment questionnaire
When we export questionnaire responses to a spreadsheet, is it possible to export it in a specific format? I want it in this format:
getting the alert message "Invalid value on Update" when updating the state of engagement.
getting the alert message "Invalid value on Update" when updating the state of engagement to awaiting approval thru workflow run script activity for few users. unable to find the script from where it is getting triggered
Resolved! Notify Risk/Control owner when entity is deactivated
Hi All, When entity is deactivated in system then Risk/Control owner should get the notification. How can we achieve this. Please help me. Thanks,Mukul
Resolved! Control status not applicable
How can a control be marked as 'Not applicable'? The status field is read-only, and I was wondering who and how we mark a control as Not applicable. Thanks
Business Continuity Plan - Editing a plan (any field) should return the status to draft
As an analyst I explore the capabilities of the GRC module, particularly the workflow of business continuity plans. I noticed that it is possible to modify the values of an 'approved' plan, which is normal. My question is in two parts: 1- Is it no...
Subscription Management | IRM subscription are not based on groups
Hi there,I am currently reviewing my company's subscription management module. The IRM entitlement are not tied into any group, nor am I given an option to add/manage group [Have this functionality for ITSM]. Group/User mapping tabs are not visible f...
Resolved! Can we create Policy Acknolwdgement for group of policies in one go
We are getting request from Risk and Compliance team that they want to create and acknowledgement campaign for a set of policies. Is there a way that they don't need to do it per policy rather can do it for a set of policies in one go. The below docu...
Maestro integration with BCM
Hello Has anyone integrated Maestro with ServiceNow? Can anyone share documentation to configure the integration?
Followup checkbox in Vendor Risk Assessment not working in Vancouver release
Go to the ServiceNow instance --> Third Party Risk ManagementOpen Vendor Risk Assessment In Generating Observation State, Go to the bottom, into the Questionnaires related listUse the gear icon and add View Responses, if not already visibleClick on V...
Roles required to GRC/IRM
I my scenario I've created Policies of type procedures. This is perfectly creating a knowledge article when approved. From the documentation I read that in order to revise the Policy/Procedure, the role must be Compliance User[sn_compliance.user].In ...
Planned end date updating after completionof Assessment
Hi Team,We have Questionnaires(Risk Questionnaires), on questionnaires form we have planned end date field, under that when we click on submit assessment it will generate a survey for users and after completion of that assessment planned end date is ...
