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How are risk scores calculated after multiple assessments completed?

When there are 2, 3, 4, or more Tiering Assessments or Vendor Risk Assessments – all with different scores – how does the system arrive at just one overall value at the Vendor (Company) level? For example, Company XIt’s Risk rating is “4 – Low”.This ...

Nabilah by Tera Contributor
  • 2315 Views
  • 3 replies
  • 0 helpfuls

Resolved! Third Party Risk - Due Diligence Request - Vancouver Release

Hi,  The Vancouver release of TPRM provides a catalog item that can be used to submit a due diligence request for a number of scenarios. My question is related to option to onboard a new engagement.  Per ServiceNow documentation, we are informed the ...

VM7 by Tera Contributor
  • 1737 Views
  • 2 replies
  • 0 helpfuls

Auto-update Entity Owner

Hi All,   I have used the recently added functionality of Auto-update Entity Owner. I follow the next steps:   - Changed the Owner on the Source record - Entity Owner is dynamically changed - Ownership on the Control & Risk levels does not update to ...

Resolved! Compliance Workspace, Pending Group Tasks, filter issues

Good morning, I have an issue on PROD environment that in Compliance Workspace on "Pending Group Tasks" list the filter is not working properly, no records are displayed, I can't even see the filter, but on INT environment it is working fine. I don't...

Marius8 by Tera Contributor
  • 1536 Views
  • 1 replies
  • 1 helpfuls

GRC - PCI 4.0

We currently have PCI 3.0 citations in our instance. I have been asked to find out when PCI 4.0 will be available from ServiceNow or a vendor. Anyone have an insight?

Christine C by Tera Contributor
  • 1625 Views
  • 5 replies
  • 2 helpfuls

Resolved! how to hide a button from specific view

I want to hide 'View Locations' button  from a specific viewbut it should be visible in Default view. Can anyone help me to achieve this?

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Mehar Naaz by Tera Contributor
  • 1801 Views
  • 6 replies
  • 2 helpfuls

Need to add Engagement in Parent field of Evidence Request.

I have a requirement where on the Engagement Form, there is a related list meant to show all Evidence Requests (EVR records). From what I can tell, I need to add the Engagment number as the parent on the EVR record when it is created. I've tried to a...

Add Related List Section to the Entity Types forms

Hi everyone,  As part of a requirement, I need to add a related list section which appears when opening a GRC Entity Type. If I want to configure directly on the form, I'm getting the following warning message:  Current form layout:   Expected result...

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mmihnea by Tera Contributor
  • 1906 Views
  • 8 replies
  • 2 helpfuls

Resolved! Not able to publish Automated Scripted Factor

When trying yo publish the Automated Scripted Factor , then getting the Error :" Script validation failed with the error: Not a number. "This is my code below :/*************************************************************************************/ ...

Rahul62 by Tera Contributor
  • 1415 Views
  • 3 replies
  • 2 helpfuls