Can BCP owners be same as BCP Approvers?
Hi All, I need help to determine if BCP owners can be same as BCP approvers? I believe that they can be same for BIA but need to know if that’s possible for BCP too
Forum Posts
What is the intended purpose of the “Authority Section” field?
Hi all, I have come across a field called Authority Section and I am trying to understand its intended purpose and how it is meant to be used, particularly while setting up the IRM data model. So far, I have not been able to find any reference to thi...
Policy Exception - Mitigating Controls
Please can someone explain how the 'Mitigating Controls' related list works when creating a policy exception?
Resolved! Automated Responses on Smart Assessment do not correctly populate an answer
I'm trying to meet a requirement to automatically answer some questions in a GRC Smart Attestation for a Control. Use case 1: I have a radio button question with 2 answers (Yes/No) (Question 1). Then I created another radio button question with the ...
Article9 _BCM_TM: Generated Japanese PDF having issue like grammer ,punctuation etc.
ISSUE: When in BCM workspace , Japanese PDF is generated for BIAs (Business Impact Analysis), BCPs (Business Continuity Plans), DRPs (Disaster Recovery Plans), and IMPs (Incident Management Plans) for the Business Continuity Management product ,some...
Zurich limitations in using of BIA and DR plans
Hello everyone,We have recently upgraded to the Zurich instance we see there are some limitations in accessing the BIA and DR plans during creation and viewing. Is there customization or OOB we need to install or any changes that have been made. Can ...
Product Roadmap
Hi, I just attended the 2026 Q1 Risk Confidential Product Roadmap Customer Presentation webinar. I understand the Product Roadmap will be available on the Community page. I've searched but couldn't find it. Can you please direct me to it?
Out of the Box NIST Accelarator - Risk Statement
Hi Fourm, We’re currently in the process of implementing ServiceNow IRM in our organization, and I’m looking for some clarity around the NIST CSF Use Case Accelerator. Specifically, I want to understand: How many out‑of‑the‑box (OOTB) risk statement...
Resolved! Best Practice for Adding in Citations
We are relatively new to the IRM Module. What's the best practive for adding CCPA Citations into the IRM Module. We use the Secure Control Framework controls as our Control Objectives in the IRM tool. One control may be mapped to CCPA 7002(b) but ...
VRM Due Diligece workflow
Hello everyone, I'm working for a client that's not have the TPRM licensing, just the old VRM licensing. All my study and guide is to work with Due Diligence in TPRM and I notice that catalog item "Request third-party risk due diligence" just exist i...
Error Message: Cannot invoke "java.io.ByteArrayOutputStream.toByteArray()" because "pdfOS" is null
HI Team, While generating PDF in Plan in BCM, i am getting "Error: Unable to generate PDF attachment".When i dig into the code level, i found that error is coming from - var pdfGenerationAPI = new sn_pdfgeneratorutils.PDFGenerationAPI();var response ...
Resolved! Deleting assessment templates from Assessment workspace
Dear community, It should be a basic functionality but I don't currently find it. I'm looking forward to as part of the clean-up of my developments to deleting some assessment template from the Assessment workspace but I don't find currently the opti...
Reassign button customization for Smart Assessments
Hi Everyone,I am currently working with Smart Assessments for BCM (Business continuity management) scope, and we have a requirement to customize the Reassign button on the Smart assessment to pull in a filtered list of users only.I am not able to loc...
Deleting Attachments in Vendor Portal of TPRM
I am working on a TPRM project. When a supplier uploads an attachment using the vendor portal, there is no option to delete that attachment. any suggestions? see attached
ServiceNow BCM
Hello Team, Where I can find the "Add dependencies" and "Update dependencies" buttons logic in the backend, which is available in the Business Impact Analysis and Planning.Screenshot for reference: Thanks in advance!