I uploaded the policy in the Compliance Workspace. After approval, the article is published; however, the text appears distorted or garbled, even though it looks correct in the backend task.What could be the possible reason for this issue, and how ca...
What's the cost of installing and using Compliance UCF plugin?
We have the three lines of defense model and are looking for a suggested approach to capture an issue being "self-identified" without using the Issue Triage function and instead by starting with an Issue record directly? Issue will be created by ris...
Hi, I would like to understand what happens if the Issue triage is closed as Track as an Observation or recommendation. Where does that observation / recommendation live after that?How does the Issue triage teams then track those recommendations afte...
Hello Team,I am using the below Query Business Rule to copy tags from the sysapproval_approver table to the sys_journal_field table whenever an approval is created.Currently, the tags are being copied, but they are not accurate and there is a mismatc...
I am experiencing an issue while integrating ServiceNow with Common Control Hub. During the import of a Shared List, I receive the following error message in ServiceNow:“The selected Shared List does not match the existing Authority Document list. Se...
Hi Everyone,I've built an assessment using the Smart Assessment Engine and now need to apply a custom scoring formula to calculate results. Looking for guidance on the best approach.MY SITUATIONThe scoring engine provides aggregation options like min...
I am struggling to efficiently use the Workspace views. In this example, I am using the CAM Workspace. Am I able to do the following and if so, how? 1. Link directly to a specific dashboard.The default dashboard appears anytime you link to /now/risk/...
I'm new to SAE and assessments in general with ServiceNow. I am creating a Smart Assessment Template and want to preview the questions so I can see how they will look to an assessment respondent. Is there a way to do this? It's possible I'm missin...
Dear Community, Currently, the Risk Response options are presented as Accept, Avoid, Mitigate and Transfer in Risk Assessments. Can we change this to 4T nomenclature (Treat, Transfer, Tolerate and Terminate)? All the places in ServiceNow(native UI a...
Hi everyone, We started observing a Predictive Intelligence info message on issue record in the compliance workspace as shown below. Observed that we have an OOTB similarity solution to predict issue Assigned to based on Name and Description. It wo...
Can someone tell me IRM ootb KRI Dashboards names. Which includes KRI details
What happens when you set the Dependent factor field in the Automated Scripted Factor form to True?
Dear All,I need suggestion on GRC Metric configuration.I'm working on GRC Metrics, I have observed that on metric definition, for KRI Class only quantitative category can be selected. Qualitative can be selected only if I select KPI. I have a require...
Hi All, What role is required for Owner in Policy to review and approve the policy? What role is required for Issue (Assigned to) in Policy?What role is required for Remediation Task (Assigned to) in Policy? Please suggest the best practice to set th...