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GRC Indicator

 Hi everyone,I’m curious to know if your organization is currently utilizing Governance, Risk, and Compliance (GRC) indicators within ServiceNow. If so, how are these indicators being applied in your workflows?Specifically, I’m interested in understa...

Saeba Arif by Tera Contributor
  • 563 Views
  • 1 replies
  • 0 helpfuls

BCM -- BIA creation for a depatment

We are about to begin a Business Continuity Management (BCM) implementation for one of our clients. Below is a summary of their key requirements:The client would like to create a Business Impact Analysis (BIA) for a specific department.Within this BI...

Resolved! GRC control status not updating

Trying to sort out the workings of GRC controls.Anyone has any ideas or pointers?Perhaps I'm doing something horribly wrong here, so any help is appreciated OverviewI can't seem to get a manual Indicator to update the Control's status.When setting an...

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Kristian10 by Kilo Contributor
  • 4542 Views
  • 9 replies
  • 4 helpfuls

Resolved! How is Control Issue automatically created ?

Hello, OOB, there is an Attestation 'GRC Attestation' which has as question 'Is the control implemented?', if the user answers NO to this question, the control state is changed to non-complaint and an issue is automatically created. Q1: how is the co...

User179407 by Mega Guru
  • 5693 Views
  • 8 replies
  • 12 helpfuls

IRM Issue Manager role is MIA

In Zurich - in IRM - I am looking for the role SN_GRC.Issue_Manager and its not there.What this means is that in an Issue record when trying to add an Issue Manager Group, I cannot add any because the role for issue manager is MIA. Can anyone else pl...

IRM Access - R/O access for Watch List

Hello! I have been getting stuck with an access use case. We leverage a MSP and they have a compliance team that requires read only access to issues that were identified by MSP employees. We have been adding the MSP employees to the watch list and pr...

brittanymcc by Kilo Contributor
  • 714 Views
  • 1 replies
  • 0 helpfuls

Smart Assessment Engine

Hi Everyone!In order to migrate legacy attestation to Smart Assessment, we have an OOTB Workflow - Generate smart assessments for control. This workflow is not getting triggered on updating the state of control to Attest. It's throwing an error - "Ta...

jhalak2000s by Tera Contributor
  • 1457 Views
  • 2 replies
  • 1 helpfuls

How to change order of related List in BCM

Hi Folks,I need help with reordering of the related list in Business Continuity Workspace(BCM) -> Plan.I have tried updating related list on sn_bcp_plan under workspace view and reordering workspace view rules but it haven't helped.Problem is when I ...

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