Resolved! Smart Assessment Engine
Can we write responses from smart assessments to other tables in SNOW using the Flows? If so how?
Forum Posts
How do you get the organization's ODP / ODV info in Control Objective / Requirement into CAM
I know this might sound like a dumb question, but...How do I get my organization's ODV into the Control requirement or Objective easily? The org has a spreadsheet with each control objective and what the ODV is for the ODP values in the control. Ther...
Configure approbation on control (GRC) when it turns to Review state
Hello everyone, Please anyone help me on this : I would like to know if there’s an OOB way to configure an approval process on the Control table (sn_compliance_control) — so that when a Control record transitions to the Review state, an approval is a...
Control Attestation
Once Respondent says yes in attestation, control become compliant and then move to review state. Is it possible that control status will become compliant only after reviewer approves it and move it to monitor state ?
Import past year advanced risk assessments and control attestations
Hi, the client has a lot of risk assessments and control attestations done for the past few years. Has anyone tried successfully to migrate the past year risk assessments and control attestations into Servicenow via transform maps? We checked that t...
Resolved! Different Risk Assessment Methodology color in platform and workspace after upgrade to Zurich
Hi All, The team are facing the issue where the Risk Assessment Methodology (RAM) for the overall scoring is showing different color in both platform and workspace with the same record after upgrade the instance to Zurich. Did anyone facing this issu...
Truncated related list text in Configurable Workspace
Hi All, The team facing truncated related list text issue in our test instance after upgrade to Zurich version. It is working fine before upgrading (previous version is Xanadu).Besides, we compare with our demo instance. This issue is not happening t...
Workspace - UI Builder doubt in BCM workspace - smart assessment
Hi Team In BCM workspace, I have custom related list created which shows the related smart assessment instance record. When i click on the smart assessment instance, it opens the actual smart assessment instance record as shown in image 2. But what I...
Make the RAM comments factor mandatory
Team - Is there a way to make the RAM comments factor mandatory (manual factors)? During assessment.
Survey Servicenow name and question
Hi Community,I was looking through the Survey function and was wondering the purpose of having fields "Name" and "Question" as seems as though they both have the same sentences on OOTB. Why not have just question field? Thanks
Resolved! Privacy Smart Assessment Questions
I've been reviewing the Privacy documentation and have taken the latest Privacy Essentials training on ServiceNow University. It seems with the update to Smart Assessment Engine and Privacy V3 templates the configuration is stuck between old and new....
Risk and Control is not deactivating when Entity is getting Inactive.
Risk and Control is not deactivating when Entity is getting Inactive. Can someone please help, what could be the probable reason.
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Resolved! IRM 3 states Control Attestation template Use Case
Hello, All IRM professionals know that we have OOTB GRC attestation template and it has 3 Qs, which ultimately gives us outcome as Compliant or Non-compliant. This outcome then gets logged against control we attested, further this status flows compl...
Risk acceptance task rejection workflow bug
We identified a flaw in the risk assessment workflow when a risk acceptance task is rejected. If a risk acceptance task is rejected, the task is automatically closed and if the acceptance task is the only risk response for a risk, the risk is automat...
