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Forum Posts

How to deactivate Entities permanently?

Hello all, I tried to deactivate demo entities in my instances. But after a few minutes or so, the entities come back and active. How to deactivate the entities permanently? Advanced thanks!

rm231 by Tera Contributor
  • 3119 Views
  • 15 replies
  • 6 helpfuls

attestation completion message

Hello community! After completing an attestation a message is displayed: "Your response has been submitted. Thank you for taking this attestation!"We encounter a weird translation in German which we would like to fix. I have not yet found the way to ...

M4XMU3 by Mega Guru
  • 542 Views
  • 1 replies
  • 0 helpfuls

Resolved! GRC risk approval best practices

Hello Community! We have an existing process where we can order external ressources via a catalog item. Now we want to add risk assessment to this process.I already havean attestation which the requester has to answer after committing the requesta ri...

M4XMU3 by Mega Guru
  • 1123 Views
  • 3 replies
  • 1 helpfuls

Resolved! GRC: role matrix

Hello community. GRC is one of the most complex applications I have encountered so far. Therefore I feel a little bit overwhelmed with the amount of possible roles and how to connect them to the GRC tasks, such as attestations or risk assessments. Fu...

M4XMU3 by Mega Guru
  • 848 Views
  • 2 replies
  • 3 helpfuls

Calculate CIA rating for a Business Service

How can I calculate CIA rating for a Business Service based on the Risk Assessment.I need to use the GRC out of the box assessment Risk Assesment and calculate a CIA - confidentiality, integrity, availability score for one of the Business services. H...

NLG by Tera Contributor
  • 1126 Views
  • 2 replies
  • 0 helpfuls

Risk Management app (sn_risk)

Hi everyone,I am using a newly provisioned Zurich PDI and I successfully installed GRC: Policy and Compliance (sn_compliance) along with GRC: Approver Configurator.Policy & Compliance is working correctly.However, I am unable to locate or install the...

Impersonation Timeframe

I’m trying to figure out how to change the impersonation timeframe for dev teams when requested in our production instance.Right now, impersonation seems to be limited to 12 hours OOTB, but my stakeholders want this window adjusted. I’ve looked aroun...

Linda Eju by Tera Contributor
  • 968 Views
  • 2 replies
  • 2 helpfuls

Attestation Failure, issue generation Notification not been sent.

Hi Community, I am facing a issue with the notification(as mentioned below). Can someone please help. In prod instance the OOB notification for issue generation when attestation fails is not triggering. What could be the  possible cause for this, or ...

anuragsnow by Tera Contributor
  • 615 Views
  • 2 replies
  • 2 helpfuls

GRC - Scripted Indicator Automatically Create Indicator Task

I have a scripted indicator created. When the indicator is executed, it's able to determine whether the status is passed or failed. I would like the indicator task to be created if the status is failed. Do I have to create it through the script or is...

Felicia Lee by Tera Contributor
  • 587 Views
  • 1 replies
  • 0 helpfuls

Recovery Tier based on adjusted RTO

Hi All, I got below requirements for BCM module , I see the recovery tier logic is inside of  BIAScoringUtilBase script include."The formula for Recovery Tier calculation should be adjusted to incorporate Adjusted RTO field value. The new logic shoul...

MarcoP by Giga Contributor
  • 633 Views
  • 1 replies
  • 0 helpfuls

Resolved! ACL not working for sn_risk_risk table

Hi, I am trying to create a write ACL for sn_risk_risk table, with conditions and scripts. But I'm getting the following error. Can anyone help me out? 

MaanasK by Tera Contributor
  • 1128 Views
  • 3 replies
  • 1 helpfuls

Resolved! Is it possible to configure document templates for IRM or ITSM?

Hello, Is it possible to use document templates for IRM or ITSM?  As I have installed the plugin on my PDI - Document Templates [sn_doc] where I have only ITSM, the plugin was installed but I cannot see anything on the filter navigator related to it....