Risk Identification workflow changes
Hi,I have requirement. Client don't want compliance mapping workflow to be shown as they're not using any policies and citations.How to disable "Compliance Mapping" in Risk identification
Forum Posts
Continuous Authorization Monitoring
Hello everyone, Has anyone worked on the setup of boundaries and systems where a system/sub-system can be part of multiple boundaries without customising the OOB rule that one boundary can have only one package. Please suggest a working scenario wh...
How to Maintain visibility conditions for component in ui builder servicenow
Hi All,I have created a component on a Landing Page/Dashboard in UI Builder. The dashboard itself is visible to users belonging to 6 different groups, but there is a requirement that component should be visible only to 3 groups.While configuring the ...
Set Assessment Template - Privacy Management
Hi Everyone, I need some help regarding Smart Assessments in ServiceNow Privacy Management. I have configured a customised Smart Assessment for Privacy Impact Assessment. My requirement is that this customised assessment should appear on the Processi...
ServiceNow-Everbridge Integration for BCM
Hi, I am currently working on Business Continuity Management with Everbridge integration for mass communication. When I create an emergency notification for a crisis event, it throws an error, "Specify valid Incdent Template ID in the Connection and ...
Resolved! Smart assessment for BIA
Hello,I am trying setting up an RTO Smart assessment for BIA template (and utilising demo data subflows).When I get to Automations and attempt to set up an action in "then", I am seeing a dropdown of actual approved BIAs rather than what I am seeing ...
Resolved! BIA Smart Assessment and Automations
Hello, I'm in the process of configuring an RTO assessment for a BIA smart assessment template and am having difficulty setting the action portion of my action set (see the attached screenshot). The "Set action" field is empty and says, "No results f...
Key Control Indicators (KCIs) under GRC: Metrics in ServiceNow IRM application
Hi All, While building a Key control indicators , do we really need the control to be in monitor state ?What are the pros and cons if the control is in draft state and we are building the Key control indicators in GRC: Metrics in ServiceNow IRM appli...
Resolved! Autopopulate values on List Collector type field for catalog item
Hi All,I have created a Catalog Item called "Delegate Request" with 2 variables:Entities – List Collector variable referring to the Entity tableDelegated User – Reference variable referring to the sys_user tableRequirement:When a logged-in user opens...
Duplicate indicator results are getting created when indicator task closed
Hi ,I’m facing an issue in ServiceNow GRC where duplicate Indicator Results are being created for the same Indicator Task when the state changes to Closed.Ideally, it should create only one Indicator Result per task, so I wanted to check if this is e...
How to do both automatic Common Control updates (Reliant Entity Type) AND auto control generation?
Is there a way of doing both automatic Common Control updates (Reliant Entity Type) AND automatic control generation?When creating Common Controls, why don’t I see the desired “Reliant Entity Type” when adding using “Reliant Entity Type”?Do I have to...
Is it possible to add visualizations to Smart Assessments?
When configuring a Smart Assessment, is there a way to have a link back to the Scope item? For example, we use Control Attestations and would like a way for Attestation Respondents to be able to: 1) Click the Name/Number of the Control in Scope to vi...
Control records greyed out after being reactivated
I have reactivated (return to draft) a retired control record. However, the Name, Entity, Control Objective, Description fields are greyed out (read-only). - Inherit from Control Objective and Sync with entity owner checkboxes are unticked.- Entity i...
Digital Resilience Incident Reporting status autoupdating as Reportable
The Reporting status on the DRI case is getting auto updated as Reportable when the Regulatory Reporting Action task is moved to Review state although the DRI case was initially marked as Potentially reportable or Not Reportable. My requirement is to...
Bulk update Entity class
If an entity class is assigned via Entity Filter or manually when creating Ad-hoc entity...if entity class rules are created later in the project, can we somehow Bulk update the entity classes based on defined entity class rules? My observations: 1. ...
