Resolved! Evidence Request Frequency?
Does anyone know if there is a Frequency for Evidence Request?
Forum Posts
How is the Compliance Score for Policies, Citations and Authority Documents being calculated?
Dear experts, I would like to understand how is the score calculation and score roll-up for the calculation of the compliance score for Policies, Citations and Authority Documents?
Resolved! IRM/GRC - Associating Controls with Business Applications/ Business Processes
Hi All,I'm looking for some clarification on best practice around associating Controls with business applications and business processes in IRM. * Can I associate Controls directly to business applications or business processes core tables by adding ...
Crearing a new Assessment Grouping Criteria in policy compliance
I am trying to creating a new assessment grouping criteria for my control attestaionAlthough the new criteria is available in Native ui but it is not available in compliance workspace
risk respond task pass from draft to WIP when risk assessment is submitted
When a risk assessment is submitted the risk respond task created change their state from draft to work in progress, i want to keep them as draft but i can find a br or flow respond of this.any help is appreciated
Triggering Smart Assessment from Flow without using code snippet
Dear All, Docs doesn't elaborate much on how to use code snippet for Smart Assessment and at times customers find it confusing. For one of my customer, we explored using Events and using Flows to trigger Smart Assessment based on the Events. Scenario...
How do I make the Folder Field read only in Policy Text for cloud Integration
We've successfully set up the OneDrive integration, but I'm currently facing a challenge: I need to make the folder selection modal read-only so users can't change the default folder. In the first screenshot below, when navigating to "Enable document...
Automating Entity Creation from CMDB Tables in Legacy GRC
Hi everyone,We're currently working with a legacy version of ServiceNow GRC and have started leveraging Entity Types and filters to create entities from two CMDB tables:Business Applications (cmdb_ci_business_app)Application Services (cmdb_ci_service...
Change the Group factor used in Risk Assessment Methodology from published to draft
Hello - I want to change the Group factor used in Risk Assessment Methodology from published to draft. The RAM is currently in draft status, however, I am unable to change the status of group factor from published to draft. Do I need to move the asso...
Resolved! How do I change the field background colour?
Dear experts, I would like to know how do I configure the background label colour for a field to be like this?Currently my script is like this but it does not show the color like the background I wanted above. How do i change my script so that my fie...
Where do you define the next screen to transition to in WorkSpace?
Hi,Where do you define the next page to transition to in WorkSpace?When displaying certain data in a GRC task, it transitions to a page called “record-summary,” but I want to change that to the “record” page.I checked the GRC task in the UI Builder, ...
Resolved! Adding Reliant Entities to Common Controls in Review State – Will They Inherit the Compliance Score?
Hi Team, Can anyone help me to understand the following:If reliant entities are added to a common control while it is in the Review state (after attestation), will they inherit the compliance score in the Review state? Ideally, at what stage should r...
ServiceNow RCM - Impacted Areas only showing Citations
ServiceNow RCM - Impacted Areasfor Reg alerts only showing Citations. What about policies, control objectives, etc
Resolved! Issie source change when indicator is passed
Hi Peoplei detect that when a issue created by a fail indicator is resolved by making the indicator to pass, the issue source field change from siie detect to self detected.why this happen and how to change?
Resolved! How to configure the 'Compliance score' Threshold (color levels)?
I'd like to configure the 'Compliance score' Threshold (color levels) in the assessment? For example, - Green: 100% (Full compliance)- Yellow: 99-1% (Partial compliance)- Red: 0% (Non-compliance)- Grey: N/A (Not applicable) Kindly refer to the pictur...
