I’m trying to deactivate AI Case type records in the sn_grc_case_mgmt_case_type table, but I’m not seeing a Deactivate button on the form.This record comes under the AI Case Management application. Has anyone worked with this table before and knows:w...
Hi, We have noticed that Combine Assessment Button missing in compliance workspace task. Even though the same template is used and tasks are in open state. The current environment is Zurich. What could be the possible reason and fix?
As part of IRM OOB configurations, there is a script include 'IssueLandingPageTaskUtils' which calls IssueLandingPageTaskUtilsBase.Its appllication is GRC: Common Workspace Elements Usually, OOB script includes allow override and have OOB comment as ...
Auditing not working on prod but working in dev for a specific CI on linux server table. Any suggestion
Hi,we are working on Risk workspace; we want to check where can we find the configuration of left navigation menu list. Regards,Arbaz
Can anyone tell me how exactly qualitative appetite status is calculated? My risk appetite scales are default open/tolerant, flexible, moderate, cautious, and averse. My residual risk rating scales are very low, low, moderate, high, and very-high. Ho...
Hello Community, could someone advice how does redlining & reviewing works when integrating M365, is it mirroring the Word capabilities on redlining & review is it displayed in Policy text field or just in Open in Word option ? Couldn't find any pres...
Hi,Our customer is implementing Policy and Compliance Management and has a use case for grouping control attestations in the workspace in order to complete them in bulk. We followed the article “Grouping assessments for control attestations”, however...
I have configured the smart assessment template and there are several conditionally visible questions on my assessment form. One issue i noticed is, these conditional questions are shown as Skipped ( as shown in the screenshot) when the conditions ar...
Hi everyone,I wanted to know how VTA scoring works in VRM/TPRM. The OOTB questionnaire metric type 'Basic' has different questions and choices. Based upon the user selection the score gets calculated. I wanted to know if there is any script, BR for f...
What is the difference between the Category and Type fields on the Control Objective record, and when should each be used? The client is looking to clearly delineate control objectives across different domains (for example, IT, Enterprise, Privacy, e...
I created a Risk Assessment Project and attempted to complete the assessment using the Grid view. However, after selecting Grid view and clicking Open assessment, the page displays the message “The page you are looking for could not be found.”The sam...
Why do we have Control testing done via audit engagements/ test plans in ServiceNow and not independently via Controls application. Why should 3rd line (Audit) be involved in control testing at all? Appreciate your thoughts/ inputs on this.
Hi Experts,I am facing an issue while configuring Risk Assessment Methodologies (RAMs).Currently, for an Entity Class (e.g., Department), only one RAM can be configured because it is set as the Primary methodology. Due to this configuration, the RAM ...
Under risk workspace, if I open risk event then there is a related list tab "Risk" .there is a declarative action "Add" .If I click on add to add risk then what are the risks available to select as per OOB functionality.