How do I change the field type?
Dear experts, I would like to change the field type for the core_company, vendor_manager field from list to reference. But it comes out an error like this. How do I solve this issue?
Forum Posts
IRM - Latest architecture diagram
Hi All, Does anyone have the latest architecture diagram for IRM including the high level data flows between various applications including Opres. Thanks in advance. Regards.
Can I have a control performer field on control form OOB
Hello Everyone I have a customer requirement where I need to have a field named control performer on the control form. The duties of this field would be a mixture of control owner and attestation respondent. I would like to know whether this can be d...
How do I change the vendor portal logo?
Dear experts, I would like to know how do i change the vendor portal logo?
How do I change the risk rating calculation logic in the Company record?
Dear experts, I would like to know how to change the scoring logic for the risk rating in the company record form, currently there are 4 assessment rating that will compute the overall risk rating for the company, I would like to remove two of it and...
Need attachment field on Risk Assessment
Hi,I want to add field attachment on risk assessment for reference to particular question in assessment next to comment field .
How to add a new control classification such as "mitigative" control in ServiceNow IRM
I was wondering if anyone could help me understand how to add a new control classification, such as 'Mitigative', in ServiceNow IRM. Currently, the classification list only includes 'Preventive', 'Corrective', and 'Detective'.
Policy Exception Issues
We are using GRC - Policy Exception in ServiceNow. Initially, we had custom workflows in place for approvals (including extensions, approvals, etc.), and the OOB (Out-of-the-Box) flows were not used.Now, we are trying to transition to OOB approval ru...
Qualitative Scores for Smart Assessments
How can I generate qualitative values from Smart Assessment Scores? I see that I am able to configure scoring at the question, section and assessment level. How do I translate the scores into a qualitative value for the assessment that can be written...
Policy Exception : Verification of exception is in progress. See approval status in verification
Hello everyone - I have submitted a new policy exception, it is showing me "verification of exception is in progress. See approval status in verification approvals". This message is displayed every time I try to open the policy from compliance worksp...
What will happen if I exceeded my licensed entitlement which is the total licensed purchased?
Dear expert, I would like to know what will happen if I exceeded my license entitlement, for example for TPRM i have purchased a license of 202 engagement per year, then if I exceeded the number of allocation, what will happen in the system?
Resolved! Business Rule not running in BCM Workspace
Running into an issue where business rules aren't being triggered within the BCM workspace (specifically on the Crisis Event asset related list), but they are running normally from the native view.Found this article regarding the Project Workspace (b...
Risk and compliance
I work in GRC not techinical I want to learn service now not in techinical coding for my job upskill which module will help can guide me
Resolved! Business Continuity Management (BCM) relation(s) to Integrated Risk Management (IRM)?
Hi all, I am scratching my head with link/relations between BCM and IRM.I am comfortable to setting up both sides (BCM and IRM) and a silos, but and I am wondering what's the relation of utilization between two modules? Example: In IRM you setup: ent...
Updating values in Assessment Metric Definition
Hi, As a requirement to change in calculation of assessment, I have updated the values of choices for a particular metric. But it is impacting historic assessment after that. Any workaround for that?
