Dear Experts, I would like to ask about what is the difference between the use of indicators and metrics for KRI and KCI. There are both the same thing or there is a significant difference use for them? Are they relatable to each other? Or which one ...
When we use Create a manual metric definition, there is no option for creating qualitative definition for Key risk indicators. It is only available for Key performance Indicator. Is it OOB functionality of ServiceNow that qualitative available only f...
1. we are creating policy exceptions from Remediation Tasks through the Ui action name as request action.2. A new policy exception is created with a workflow and approvals are attached.3. We have 2 tabs named Verification approvals and approval tabs....
have a use case where users want to draft test plans based on the values of the control at certain point in time. they also need to be reportable on in the future.In Audit -If I make a test plan today I need to see the values from the control the day...
1) Does the formula for calculated ALE is same for both Qualitative and Quantitative risk ratings? 2) In both the cases how come calculated score is populating??
How it is trigger.?
Hi, Recently three new Indicator properties were added:sn_grc.indicator_execute_business_rules_on_indicator_job_runsn_grc.indicator_task_execute_business_rules_on_indicator_job_runsn_grc.indicator_result_execute_business_rules_on_indicator_job_runThe...
Hi, Working with Indicators there are a couple of Scheduled Jobs:Two of them are False by default.The docs tell us: The GRC indicator nightly run job executes the indicators.So, why is this job de-activated by default? What are the use-cases for Acti...
Hello All, I'm trying to change the button labels on this popup from Cancel and OK to Yes and No. Tried switching to g_modal.showFrame and then the functionality was not working properly. Is there a way to change the label in g_modal.confirm? Both cl...
Hi Friends, I have requested by my client recently to update engagement dates for future engagements lets say for years 2025 and 2026 which they have some date information updated already. I am writing this post just to give some insights on how to...
A question that I'd appreciate a second set of eyes on: we are setting up Policy Exception and investigating the difference between two properties and how they interact. (Accessed through Policy and Compliance > Administration > Properties module)1 -...
Dear community, may I know what is the use of Issue Triage and how to make any issue falls under this category? Because whatever I do I cant seem to make any of my issue appear under the issue triage list.
Hello We have a highly customized version of IRM applications P&C, Advanced Risk and Audit. We would like to revert these apps back to out of box. What is th best strategy to revert to OOB considering we will have to uses the same ServiceNow instance...
How can I add the ability to create a New Record from any of the Dependencies [cards] when performing a BIA Dependency Assessment?Example: There is the Ability to AddI need to also provide the Ability to Create a new record based on the Dependency {c...
Hi,We need to bring in additional attributes from LDAP. We need to show additional information for affected users on security incidents like last password change; AD group etc.Should we create custom fields on sys_user table to store this data and th...