Hi, i have few queries related to IRM enterprise license and IRM Lite Operator license. 1.what is meant by IRM Enterprise license.2.Which roles are comes under IRM Enterprise license.3. what is meant by IRM Lite Operator license.4.Which roles are com...
Hi, I have attached an evidence for a control. I am able to see the record in the Evidence table and Attachment table. From where can this record be viewed/downloaded by the GRC team members? I am an IT developer and new to ServiceNow..Thanks in adv...
Hi All, I want to make the list view as readonly for everyone except admin , so that user cannot edit anything on the list view for Dependency Assessment in workspace only for table sn_bia_dependency. Is there any way to do this ? I tried ACL but its...
Hi Team I am having Integer field If that field value is 0 then notification should send to assigned to's manager and ifIf that field value is 1/2 then notification should send to assigned to's manager and group 1 and ifIf that field value is 3+ the...
Hello, I have created scheduled job to trigger email notification on Policy exception records where valid_to date is Past Due date. by running scheduled below scheduled job, notifications are not triggering. could you please advise to fix below code....
1. When would one configure multiple indicators(more than one) for a control? 2. If there are two indicators and one has status: PASSED and the other has status: FAILED, how is the compliance calculator for this control? Thanks in advance,Krithika
Hello community,We are encountering an issue with the Risk Assessment table (sn_risk_assessment_instance). When an assessor attempts to submit a risk assessment using the "Respond" UI action, an error message appears: "Please fill all mandatory field...
Hi,I need to send reminder to the approvers who did not approve it for last 3 days, 7 days, 14 days since the Policy Exception record got created-1. I created 3 Events 2. 3 Notifications 3.1 Scheduled job (Where time zone is US/Central) with below sc...
Hi All,I have recently created a guided tour for our Compliance Workspace, and I am looking to implement a feature where the tour is only accessible to certain group members. I want to ensure that only users who are part of a specific group can view ...
Hi,When a supporting data record is created for the indicator result, it is getting stored in 'Supporting Data' table. I can view the table. However, it does not seem to be visible through the UI. Where does the GRC team view this data in the UI? T...
For Control attestations, there is a default header that displays Entity and Control names. I'm aware of changing the additional description fields like Category, Classification, etc using the Document Title (screenshot below). I want to change t...
Hi community,Hoping for a solution on below - Within Compliance workspace, I have a requirement to somehow highlight the count of Overdue records under My Tasks in the right side (highlight in yellow) - These counts are basically configured as button...
Hi All, I'm currently working with a compliance workspace where we have an 'Edit' button enabled for records in a list view. Upon selecting a record and clicking 'Edit', a popup appears displaying all the fields associated with that record.I'm seekin...
Hello, the problem is the following: When a Risk Assessment is in the "Residual assessment" status and I want to move to the next status "Respond", it does not let me because the following error message appears "As the risk appetite status is '', com...
Hi, Control owner field is on Control(sn_compliance_control) table. Assigned To and Evidence Execution fields on Control Executor(sn_audit_control_compliance) table. If we select control owner, assigned to have update, Only for Evidence Execution fie...
