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Resolved! code is not working to update multipul users on field

Hi All, I have written below Trasform map code to update multiple users on contributor field. but some how it is allowing only one user to update.  While loading the data throwing following warning  message Contributor abc@  doesn't exist in ServiceN...

g_modal is closing on URL change in Workspace

Hello Experts, I have developed an UI page to open in a g_modal for workspace. Once I am clicking the button, its opening the popup correctly. Inside the popup, there are list of records which are actually hyperlinks. Once I click any one of them to ...

Satanik1 by Giga Guru
  • 648 Views
  • 3 replies
  • 0 helpfuls

How to add 3 tables for database view for reporting purpose

Hello Team,Thank you team in advance!Existing Report - Is on Policy Exception Table I have created one database view on Policy Exception table as below:1.My first requirement is - We have a field called control objective on Policy Exception form whic...

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SCF

I am going to use SCF in my project, but I am not getting exact process of how to implement this in ServiceNow.Can anyone please share process of SCF implementation into service now?

rishDabh by Tera Contributor
  • 684 Views
  • 2 replies
  • 0 helpfuls

Residual risk score not displaying on risk workspace overview tab

In the risk workspace, any idea why the residual risk score would not be displayed on the risk record overview tab? We have a risk assessment completed along with a calculated residual risk score, however it is not populating on the risk record overv...

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Trey7 by Tera Contributor
  • 573 Views
  • 3 replies
  • 0 helpfuls

Resolved! Risk Workspace Risk heatmap dropdown items order configuration

Workspace: Risk WorkspaceVariant: Operational risk manager homepageHi all, It's me - the every day workspace guy here. Pretty simple thing. Just trying to change order of options in dropdown component related to heatmap component. So that by defaut "...

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Miikka_M by Tera Guru
  • 818 Views
  • 2 replies
  • 1 helpfuls

ITSM IMPLEMENTATION LAB

Hello, Please find below my 2 questions concerning a lab in ITSM IMPLEMENTATION: 1- The widget " Add to cart" is not available while requesting an Item in the Employee center. I tried the configuration on service portal > portals but its not working....

WITOU by Tera Contributor
  • 342 Views
  • 1 replies
  • 0 helpfuls

Validate a Metric having datatype String for Assessment

Hi All, I have a requirement where the datatype of a metric has to store value in HH:MM:SS (duration) for an assessment, though the datatype "Duration" exist, it is not available for assessment. Therefore, I have made use of String datatype but I nee...

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SruthiS by Tera Contributor
  • 724 Views
  • 3 replies
  • 0 helpfuls

Can we send RISK Assessments via a catalog item.

Requirement 1: Currently we have configuration to generate risk assessment via "Assess Criticality" or "Assess Risks" button on the processing activity record in privacy workspace. Can we have functionality to be implemented on the entity record in p...

VuchiV by Tera Contributor
  • 1336 Views
  • 4 replies
  • 0 helpfuls

Resolved! Risk Identification Help - System Skipping Inherent Assessment

Hi Community, I am having an issue - currently on Washington DC. I have a Risk Identification Configuration set up for my business application entity class. I have Inherent Assessment checked. I have an approver group set for the inherent assessment ...

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TravisOC by Giga Guru
  • 873 Views
  • 2 replies
  • 0 helpfuls