operational resilience management - no courses in Now Learning. Is the DORA course enough?
operational resilience management(workspace) - no courses in Now Learning(ServiceNow University). Is the DORA course enough?
Forum Posts
BigID ServiceNow iRM Ticketing
We are a rather new BigID client and are trying to solve an issue with the IRM Ticketing app. We are unable to see any SN users in the Create Ticket form for either Opened by or Triage Owner. Our SN Admin has confirmed that we have read access to the...
How to add a Hyperlink to a Smart Assessment which is derived from the Control/Control Objective
Our controls are derived from our policies and standards, I'd like to be able to build these with Hyperlinks to the related 'Policy' associated KB article. The logic here is for the control data to be pulled into a smart assessment during the attesta...
How is the scoring logic for assessment metric?
Dear experts, I am finding very hard to understand the scoring logic of the system where I tried different questionnaires to understand how does the scoring matrics work but it does not add up. So would anyone care to explain to me?So basically this ...
Resolved! Control frequency
Hi, I am wondering how the frequency option works. I if i for example choose monthly, how does the counter work, when does it start etc? And a sidenote to this? Isn't there a notification related to this? If so, what its called....i can't find it...
Unable to perform control attestation using Smart Assessment Engine
I attempted to create a Smart Assessment on a demo instance but encountered an issue - I am unable to actually view and complete the attestation when I impersonate the individual performing the attestation. What was doneI enabled the system property ...
Autopopulate Residual Risk Assessment Question Answer
Hi all In the Risk Assessment Questionnaire, we have the same question/answers for Inherent and Residual assessment. The requirement is, while filling out the assessment, is it possible to autopopulate the Residual assessment questionnaire based on t...
Are there any out-of-the-box (OOB) sample risk statements and policies
In ServiceNow GRC (IRM), are there any out-of-the-box (OOB) sample risk statements or policies provided that we can use as reference or customize for our organization?I'm specifically looking to understand whether ServiceNow includes any preloaded ex...
Does anyone has latest end to end design diagram for GRC IRM?
Hi All, Does anyone has latest end to end design diagram for GRC IRM?
Confidentiality of GRC Compliance Case Management
Hello Community,I have a question about the confidentiality of GRC Compliance Case Management.Are there any OOTB function to control user access for each compliance case record, like confidentiality function?If there are any OOTB function other than ...
TPRM Reference
My organization is looking at the TPRM module of ServiceNow. Our risk team has evaluated other solutions but because we are invested in building out our ServiceNow they are also looking at TPRM. This would be a standalone implementation, meaning at...
Assess' button on Risk record from Risk Workspace
When someone clicks on 'Assess' button on Risk record from Risk Workspace , system opens up a Glide Model . Could somebody help on figuring that configuration out.Note : This is related to Risk Workspace and not the classic risk form.
TPRM - Error while attaching Questionnaire to External Risk Assessment
Hi, I have created a new questionnaire and while attaching it to External Risk Assessment am getting below error.
Large Number of Controls Auto-Retiring
Hello all,I've been trying to research a reported issue of a large number of Controls being automatically retired by "System", but I'm coming up empty. I'm not seeing a consistent link across nor am I finding a Business Rule, Scheduled Job, or Schedu...
IRM Ondemand video training error
Getting the error, while launching on demand video :This video is either unavailable or not supported in this browserError Code: MEDIA_ERR_SRC_NOT_SUPPORTEDTechnical details :No compatible source was found for this media.
