Forum Posts
Issue seeing the Privacy assessments on ServiceNow Portal
Hello, I am running into an issue when i try to take a privacy assessment, i do not see any of the questions listed from my template in the customer instance. I tried to replicate this on my PDI, and it works fine with the same template and OOB confi...
Result on Residual risk does not match heatmap color
Hi I have configured a qualitative rating criteria for my residual risk assessment and enabled heatmap. The x axis is the impact and the Y axis is the likelihood. This is the heatmap template I want to configure in ServiceNow with the results:I have...
Resolved! What the the following tables used for?
Hi, What are the following tables used for?Control Objective to Configuration Controlsn_compliance_m2m_policy_statement_confguration_controlControl Objective to item sn_compliance_control_objective_itemControl Objective to Control Objective sn_compl...
Resolved! How to configure control objective hierarchy
Hi,I have the following control objective in NIST CSF :PR.AC-4: Access permissions and authorizations are managed, incorporating the principles of least privilege and separation of duties For this, we perform the following two assessments and produce...
Resolved! Make all fields read only for specific user in form except one
Hello experts, I'm struggling with how to approach a requirement I need. On an Auth Pack form on CAM, I need the IS Security Manager to only be able to edit one field and the rest read only. Been struggling with UI policy. Any help is greatly appreci...
Resolved! Interactive filters issue in Control Objective and Control Table
Hi All My requirement is to create an interactive filter on Control Objective table and the report created on 'Control' table to should get updated w.r.t. that. 1. I created an interactive filter on 'Control Objective' table 2. In step 2, I a...
Cloning GRC application - cloning only audit management
Hi all, We are in the process of cloning. We have different data for GRC application on TEST and PRD and the business wants to preserve the GRC data with respect to Audit Management on TEST and prevent it from being overwritten by PRD. I have been in...
Control Inheritance Chain
Hello! We are trying to put our Authorization Packages in ServiceNow but are having trouble replicating the structure. We have three scenarios:1. Given the main Auth. Package (P1), another package (P2) has a Hybrid control (C1), inheriting from P1. A...
Request for Multi-Select Capability in the "Applies To" Field for Impact Analysis Records
Description:Hi Everyone,I am currently working on a Business Continuity Management (BCM) application for a client, and we've encountered a challenge that requires your assistance.Background:In the process of creating an Impact Analysis record, there ...
Prevent User in Authorizing official field to be able to be selected in co-authorizing official fiel
Hello All, Could use some guidance. I have a field "Authorizing Official" with the CAM role sn_irm_cont_auth.authorization_official. I have another field ''Co-Authorizing Official'' and I need to be able to select the remaining users in the same gro...
Risk criteria matrix updation for risk scoring calculation
Hi All, I have a requirement to replace impact and likelihood values with the new values for the Risk scoring calculation.What happens to the existing records with the older values, will that also gets updated? If not, is there is a way to update the...
Workspace Home page
Hello Team,Please can anyone let me know, if we can create two tabs on the workspace home page which consists of two different tabs in which tab has one page and other tab has other home page with different reports Thanks in advance Thank youPrajwal
Acknowledgement Campaign
Hi, I have a question related acknowledgement campaign in policy.If a acknowledgement campaign is created what does the user see, do they see everything related to the policy or just the acknowledgement campaign piece? Thanks!
Vendor Risk Assessment need to submit for multiple vendor
I'm try to change Vendor Risk Assessment form vendor field reference to list. after i submit this form below error provided. "Unique Key violation detected by database ((conn=371272) Duplicate entry 'f36a9759db0e4854d91dae661b961955' for key 'PRIMARY...
