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Resolved! Risk Management: How to handle risks which are not applicable?

Hello, we are currently working on implementing the GRC plugin in our organisation, specifically the risk management module. Part of our plan is to apply generic risk templates (defined as risk frameworks + statements) to entities, thus generating ri...

--AH-- by Giga Contributor
  • 471 Views
  • 1 replies
  • 0 helpfuls

'Request Approval' state

Hi,  The Fieldwork state is now at 100% complete, The next state would be is the Request Approval. Can we move it to Request Approval state and have it approved even though the are still open Audit Issues remaining?  

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jajay by Tera Contributor
  • 222 Views
  • 1 replies
  • 0 helpfuls

Follow up state

Hi,  When the state is in Follow up, it will automatically be in Closed state once all issues and tasks are closed complete right?  

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jajay by Tera Contributor
  • 392 Views
  • 2 replies
  • 0 helpfuls

Assessment and Assessment Question on Reporting

Hello I am having an reporting issue that I hope someone can help me with.  I have created and Assessment Metric based on the "sn_grc_profile" table to issue assessments against entities.  When I issue an assessment, the assessment instance does not ...

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Control Attestations - Scheduled Job - sys_updated_on

Hey All,Has anyone customized the Scheduled Job to create the tasks for the Control Attestation surveys? Currently the OOTB scheduled job looks at the sys_updated_on and the frequency that is chosen in the control form. Since, we have a large # of co...

Gopi5 by Tera Contributor
  • 484 Views
  • 1 replies
  • 0 helpfuls

Maintaining entity relationships in IRM

How are the relationships between entities maintained in IRM?Do you import them or build them directly in Servicenow as needed without another source system

Kass3m by Tera Expert
  • 892 Views
  • 2 replies
  • 0 helpfuls

AutoPopulate Project manager tagged to project

I want to auto populate project manager tagged to particular project. When Project manager is selected a choice field should have all the list of project tagged to that project manager.

Mehar Naaz by Tera Contributor
  • 649 Views
  • 11 replies
  • 0 helpfuls

Resolved! How to fetch delivery manager of selected project?

I have created record producer. where, I am fetching projects which are tagged to 'Project Manager' in 'Project' variable below the Project manager variable.(Multiple projects are assigned to project manager)The requirement is,if project manager sele...

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Supriya P by Tera Contributor
  • 563 Views
  • 5 replies
  • 0 helpfuls

Entire IRM module was down.

I hope you're doing well, guys. I have an incident with a customer where the entire MRI module went down, but came back on after a day.The customer wants to know what caused the problem. I have no idea where to start investigating.Could you give me a...

lucasjt by Tera Contributor
  • 304 Views
  • 2 replies
  • 0 helpfuls

Recovery Task task ids

When I am creating a new recovery task in a plan, I am receiving an error of "provide unique task id for the plan".  Values must be numeric, and I am attempting to start with 1, but it doesn't like this.  Is recovery task numbering unique to each pla...

jhammond944 by Tera Contributor
  • 338 Views
  • 4 replies
  • 0 helpfuls