Bypass SSO for VRM Vendor Portal

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Shawn Puckett
Giga Contributor

‎10-24-2018 06:01 AM

We have client that decided to use SSO for their SN access which most people considers best practice. Then the client purchased Vendor Risk Management and based on the SN defined standard VRM vendor user management workflow* and the large number of vendors decided to use SN internal user management and auth for Vendor user accounts.

So for this to work we need to bypass SSO on the Vendor Portal login but everything we have tried has failed. Has anyone been able to find a solution for this? i.e. you go to https://clientname.service-now.com/vdp
 
*SN’s standard workflow for VRM around vendor user management focuses on the fact that once you setup a primary contact with a vendor then the vendor can largely self-manage their users for adding users, assign task to users or removing access for their own Vendor assessments.

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Shawn Puckett
Giga Contributor

‎10-31-2018 06:37 AM

This is our fix:

 

  1. Go to sys_public.list
  2. Validate that $sp Active is set to True
  3. Go to Service Portal > Widgets
  4. Clone the Login widget to something like VDP Login (id – vdp-login)
  5. Open VDP Login widget and edit the Server Script
    • Comment out this line:

var bypass_sso = options.bypass_sso == "true";

    • Add this line below the commented line:

var bypass_sso = true;

  1. Go to Service Portal > Pages
  2. Open vdp_login
  3. Then under related links pick “Open in Designer”
  4. Then delete the current Login Widget and replace with new VPD Login widget
  5. Launch the VDP Portal login to test, i.e. https://NAME.service-now.com/vdp

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c_d_mitchell
Giga Guru

‎05-28-2019 03:02 PM

We have the opposite, we want SSO to work on our Vendor Portal login, but can't figure how to get it turned on or working.   
Can you explain how you got SSO to work on yours?