What are the Classic Risk Score Types?
Hello Team, I have a doubt in the Classic Risk Scoring Types. Thanks in advance.
Forum Posts
GRC Policy Uploads
Hey GRC team, Does anyone know if there is an easier way to upload Policy text to ServiceNow? While we have been a ServiceNow shop for a few years we have never figured out a good way to upload our Policies into SNOW. We do all of our editing in Word...
Resolved! Unable to create Issue marked as Parent or Is grouped (Checked) in GRC Issue Management
Hi All, I am unable to create Issue marked as Parent or Is grouped (Checked) in GRC Issue Management. I know when an attestation fails, it creates 2 different issues - one as parent and one as child based on some setup of Issue Group by Rule. But is ...
Count of records in related list in report
Hi Community, I need to create a report in which when I apply filter for vendor (manufacturer) it should show related business applications like how many business apps are associated with the filtered vendor, then how many servers those business apps...
Resolved! Risk Portal
I asked our consultant about the Risk Portal within ServiceNow GRC. I thought this looked like a good tool for customer engagement but my consultant was a little reluctant to use it. Does anyone have any experience in using it and the benefit you get...
Impacted Controls
We recently implemented our Vulnerability Response module within SN. Currently, with our policy exceptions we can go through the normal approval process without entering impacted controls, but since implementing the VR module, when we receive a polic...
Resolved! what are the issue identification rules in audit management ?
Hello Experts,Could anyone explain me what are the issue identification rules in audit managementI need these rules to explain in pptPlease help Thank you,Ujjwala
GRC/IRM Question: Configure GRC User Hierarchy Configuration
Hello,I have an ask from a client they are requesting that viewing issues are limited to the Assigned to and their manager and the Issue Manger and their managers (with the exception of the overall compliance admin and manager). The user in the "issu...
How to add Multiple Groups in the CC in email notification ServiceNow
Hello Team,I have two fields reference field on the form. On creation of Ticket i want add two Groups users in CC. Fields are Approver and viewer both are referring to the Group Field. how can i achieve these in serviceNow?@Community Alums
Resolved! How do you build Entity Dependency based on existing CI Relationships ?
The example below shows the dependency Map for CI Relationships. In our instance, we have already created CI Class Hierarchy using the CI Class Manager for a Business Service, Application and Database. What I understood from most of the GRC training ...
Next Control Attestation date
Hi everyone ! My customer would like to report on the next attestation date of his controls. Unfortunately, there is no existing OOTB data or field that provides this information. However, we can estimate the next attestation date by considering the ...
How to make survey question read only in survey designer
@Community Alums
Resolved! Need to know audit task lifecycle
Hello Experts, I am working on a document, I need to add audit management task lifecycle, interviews,walkthroughs etc.Could anyone assist me on this please? Thanks in advance!ujjwala
Resolved! Unable to save client callable script include in GRC
Hello Team,I am using GRC Tool in Tokyo version and trying to save one client callable script include however it's prompting a message "Select a user role for Access Control on this Client Callable Script Include". When I am selecting a role it's cre...
Client need to have 2 ServiceNow instances
We are working with a client who is using multiple ServiceNow instances for IRM (one instance for the US and the other for Europe)I was looking for use cases for multiple instances of IRM in different geographical areas. How can these two instances w...
