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Compliance Reader role not able to read Attestations

Hi, I noticed that Compliance Reader role is not able to read Attestations at all. However, Compliance User role is able to read Attestations. On one hand it makes sense to limit access to the Attestations, as info about non-compliant controls pose a...

How to deactivate Entities permanently?

Hello all, I tried to deactivate demo entities in my instances. But after a few minutes or so, the entities come back and active. How to deactivate the entities permanently? Advanced thanks!

rm231 by Tera Contributor
  • 1032 Views
  • 8 replies
  • 5 helpfuls

Resolved! How to order questions in a grouped assessment/attestation?

Hello We are using GRC to create sets of attestations.  Then the attestation respondent needs to group them into a single grouped assessment.  When the Grouped Assessment is created, the questions are in different order than desired.  For instance, t...

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rogerburns by Tera Expert
  • 1004 Views
  • 2 replies
  • 3 helpfuls

Inherent ALE advanced risk

How are the Internet ALE and ARO calculated after migrating to Advanced Risk?These fields on the risk statements are also not visible, curious as to how all the risks and scores are calculated in advanced risk.

rajeeshraj by Tera Guru
  • 1245 Views
  • 3 replies
  • 1 helpfuls

What is 'limited' in Advanced Risk Professional ?

For IRM professional, the pricing guide mentions "limited" for Advanced Risk  . Unfortunately, 'Limited' is not defined anywhere. What exactly are the limitations in the professional license for advanced risk?    

Custom 'Take Assessment' UI action

Hello, We are trying to improve our GRC assessment process by allowing users to take the assessment directly from the Risk. The issue is there can be multiple respondants to the Risk and therefore multiple assessment instances.  We have the code to d...

Resolved! Dependent factors in Advanced Risk Assessment

I am trying to build a RAM (Risk Assessment Methodology) in which I want to have dependency between the factors (questions). For example, if user responds to a question as 'Yes', then we want to show additional questions to the user. Please suggest o...

What does the term 'overridden' mean in ServicNow GRC

I have developed a number of RAMs using Qualitative scoring and making use of Qualitative Transformation Criteria and each time I do so I try to figure out what OVERRIDDEN means in the context of Qualitative criteria. I have had it explained to me by...

Nick T by Tera Contributor
  • 935 Views
  • 3 replies
  • 1 helpfuls

Search icon top right is missing for my GRC team

Since I'm admin I see the magnifying glass icon at the top right of my screen to search for particular attestation, control, issue as long as I have an identifier number. My GRC team (non-admins) do not. Is that a permissions thing? How do I give ...

JH4 by Tera Contributor
  • 638 Views
  • 4 replies
  • 0 helpfuls

GRC: Control Test not Generating for a Manually Added Control

Hello GRC Community!In an Authorization Package, we have added Controls using Control Overlays and as expected, they generate Indicators and Control Tests. ONE control was manually added and it generates an Indicator but not a Control Test. I have tr...

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Marriam by Tera Contributor
  • 621 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to fix this issue ?

The inherent assessment could not be initiated as the approver is not available. Please contact your administrator to review the risk identification configuration and then try to initiate the assessment again. Although the risk manager is available. ...

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Resolved! Use of Category and Type fields in the Controls entry screen

Our organization is new to ServiceNow, we are starting to capture Controls. Can anybody tell me what is the purpose of the Category and Type fields in the Controls entry screen? What do you use them for? Thanks for the advice   

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Carlos58 by Tera Contributor
  • 809 Views
  • 2 replies
  • 0 helpfuls