I have created button for changing the state to close incomplete and also change stage to request cancelled
following is the script
function confirmCancellationNew() {
var msg = '';
var flag = confirm('Cancelling a Request Item cannot be undone' + msg + ', would you like to proceed?');
if (flag == true) {
g_form.checkMandatory = false;
try {
//now ignore any mandatory variables
var allVariables = document.getElementById('variable_map').getElementsByTagName('item');
for (var i = 0; i < allVariables.length; i++) {
var item = allVariables[i];
g_form.setMandatory('variables.' + item.getAttribute('qname').toString(), false);
}
} catch (err) {}
gsftSubmit(null, g_form.getFormElement(), 'cancel_request_item_new');
} else
return false;
}
if (typeof window == 'undefined') {
cancelRequestItemNew();
}
function cancelRequestItemNew() {
current.comments = "Request was cancelled by " + gs.getUserDisplayName();
new Workflow().cancel(current);
current.u_cancel_flag = true;
current.stage = 'Request Cancelled';
current.state = '4';
current.approval = 'no_approval_required';
current.update();
new UIActionUtils().approvalsNoLongerRequired(current.sys_id); //Script Include to cancel approvals if any
action.setRedirectURL(current);
cancelSCTasks();
}
function cancelSCTasks() {
var grTASK = new GlideRecord('sc_task');
grTASK.addQuery('request_item', current.sys_id);
grTASK.addActiveQuery();
grTASK.query();
while (grTASK.next()) {
grTASK.state = '4';
grTASK.active = 'false';
grTASK.update();
}
}
action.setRedirectURL(current);
already tried using setworkflow false, which stops updating comments once also, if writing before current.update
and it updates twice if written after current.update, all other script already checked which are used here in the code, they does not update work notes, this is something running ootb? please help me in this
they only comment I am doing is highlighted in yellow, which is repeating once.
