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‎04-11-2025 09:40 AM
I have enabled Scoring on the Smart Assessment targetted to Controls. However, I am unable to see the aggregated scores on any attribute be it on the Control Attestation record or on the Controls record. Any insights into this would be great!
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‎07-18-2025 05:11 AM - edited ‎07-18-2025 05:12 AM
Hi Nirmalaya,
Once Assessment is completed by Assessor, the scores will be calculated by ServiceNow based on the weights you have setup for questions when building the template.
This score will be stored in "Metric Instance(sn_smart_scoring_metric_instance)" table which can be leveraged by your flow to populate in required tables.
Please find below screenshot
Mark it helpful if it solved your query.
Thanks,
Vamsi
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‎07-29-2025 09:18 PM
Hello. When I go to sn_smart_scoring_metric_instance, I see below. When you say flow to populate tables, I am not sure what you mean.
How would one build a report to show the score of the questions, the sections, and the overall score? Each section has a different weight. I am surprised there are not some out of box reports for this. Thank you.

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‎07-30-2025 08:18 AM
To report on sub-scores or section-level scores, you can use the sn_smart_scoring_metric_mapping table. This table maps each Metric to its corresponding Template and Section.
- If the section field on a metric mapping record is populated, the metric is specific to that section.
- If the section field is empty, the metric is defined at the template level
To identify which section each score (in metric instance) belongs to: Join metric_instance.metric → metric_mapping.metric
This will allow you to filter and report on scores by section.
 
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‎07-30-2025 10:10 AM
Than you for the response. I can see the section score, but the section have a weight and I want to see the total score of the assessment. Say I have 9 sections, each section has a score of 3. I am seeing 27 as the score but I want to see the weighted score based on the configuration for the sections. Again, thank you.
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‎08-07-2025 06:43 AM
Thanks you for all the information you give to us, that really help full.
I did not understand how we could map the metric table to the right table.
In my situation I got the metric result in the table but I need to send this result to the BCM module to assign the the Recovery Time Objective in a BIA assessment.
could you give more information on how to assign the result scoring from ASE to a RTO in a BIA in BCM module.
Regard
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‎08-07-2025 06:47 AM
I make a typo instead ASE I would like to talk about SAE (Smart Assessment Engin)
send scoring to Recovery Time Objective table in a BIA template in module BCM (Business Continuity Management)
